Operations Support Staff
RotaryLinks Golf @ Wood Buffalo
Fort McMurray, AB

Hospitality and Golf Operations Support Staff

Assist in all areas of Golf and Hospitality Operations including:

  • Retail sales and booking reservations
  • Lounge and On-Course food and beverage service and preparation
  • Driving Range and Power Cart fleet maintenance and servicing
  • Execute exceptional customer service practices always
  • Exhibit conduct in alignment with RotayLinks Golf @ Wood Buffalo’s mission
  • Reporting to Operations Managers

Job brief

We are looking for staff with the right attitude to join the RotaryLinks team in its opening full season. Your primary responsibility will be to offer all our members and guests a level of service they will want to experience time and time again. Establishing RotaryLinks in the Fort McMurray and Wood Buffalo area as a recreational and social venue second to none. You will work closely with both the Hospitality and Golf Operations Managers to learn the needs of the operation and provide support when and where required.
To be successful in this role, you’ll need customer service skills and experience. Enjoy learning new skills, working closely with the public, flexibility in your job scope and willingness to support your fellow team mates when needed. Experience in retail, food and beverage or hotel operations considered an asset.
2019 will be our first full season so it is of great important that all our staff are able to work closely with each other and establish the RotaryLinks brand as one of great value. We intend to employ a small team of energetic individuals who will take ownership of RotaryLinks by treating each customer as if they are a guest in their own home.
We’ll expect you to lead by example and uplift your teammates during busy moments in our fast-paced environment. Ultimately, you will ensure our business runs smoothly and customers have a pleasant experience they will share with others.

Responsibilities

  • Food and beverage preparation and service
  • On course food and beverage service
  • Maintain general cleanliness in all work areas
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Help to promote the brand in the local community through word-of-mouth and events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Booking and checking in tee times
  • Goods and services retail sales
  • Driving range service
  • Power cart fleet service
  • Dress appropriate while on premises

Requirements

  • Proven customer service skills and experience
  • Ability to interact with patrons and form relationships
  • Work schedule flexibility (7:00am – 11:00pm season dependent)
  • Computer literate
  • Point of sale operation
  • Team mindset
  • Transportation to and from property
  • Experience operating a motor vehicle

Considered an Asset

  • Previous fast food service experience
  • Enrollment or completion of Post Secondary educational studies
  • Previous athletic or extra curricular involvement
  • Volunteer work or community involvement
  • Pro Serve Certification
  • Food Safety training certification approved in Alberta

Employment Term
2019 marks our first full season of operation at RotaryLinks Golf @ Wood Buffalo and we are offering the successful applicant a full-time employment term from May 1 – Oct 15, 2019.

Job Types: Full-time, Part-time

Salary: $16.00 to $20.00 /hour

Location:

  • Fort McMurray, AB (Required)

Licence:

  • Food Safety Alberta (Preferred)
  • Pro Serve (Preferred)
  • Class 5 Drivers License (Preferred)