Mackenzie Health
Richmond Hill, ON
Job Description

The Scheduler is a team member working in a time sensitive and deadline driven environment allocating and scheduling staff in accordance to the unit operational requirements, policies and procedures. Under the direction of the Staffing Services Manager and the individual department manager, the Scheduler will book coverage for advance needs, project work, emergencies, workload increases (such as ambulance escorts, patient watch), and short-term/long term leaves. Support the creation of master schedules, review requests, timecards processing and investigation of scheduling incidents. The Scheduler will work closely with their portfolio managers to ensure staffing initiatives are completed. Various duties will also include data entry, filing, and documentation of all calls regarding absence due to sickness or other reasons.


Effectively ensuring the unit’s operational staffing census is maintained by scheduling the qualified staff as per our policies and CBA
Process relief coverage, schedule changes, implementation of master schedules, and any project work required
Timecards processing and pay reconciliations
Reporting, audits, and investigation of grievances
Regular meetings with Patient Care Managers to review staff schedules and action requests


College Certificate/Diploma (or equivalent).
Payroll Certification an asset.
Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint and Outlook.
Experience with a computerized scheduling program (ESP/Kronos preferred).
A minimum of two (2) years of recent experience in scheduling, timekeeping and building of master rotations (healthcare preferred).
Understanding of Collective Agreements and scheduling rules in a hospital environment.
Excellent computer skills and proven communication and problem-solving skills.
Good interpersonal and organizational skills, excellent time management skills.
Demonstrates ability to work as a team member.
Strong customer service skills, telephone etiquette, and display of core values.
Ability to negotiate and cope with stressful situations.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

  • You may be required to work at any site of Mackenzie Health