The Company
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.
Job Responsibilities
Reporting to the Resident Services Manager, the Resident Services Technician carries out the day-to-day and emergency maintenance in all assigned residential property enterprises. The Resident Services Technician is a highly responsible individual who enjoys a variety of operations, hands on maintenance tasks, and project management tasks all while ensuring a high level of customer service is maintained at all times.
Essential Duties & Responsibilities:
General Maintenance
- Perform scheduled, preventive, routine, and emergency maintenance as directed by the Maintenance Manager or Resident Services Manager, and record activities utilizing Yardi Voyager Mobile Maintenance
- Complete maintenance repairs on a timely basis to ensure resident satisfaction and safety following priority guidelines
- Take photos of deficiencies and finished work as required for documenting maintenance repairs and damage utilizing Yardi Voyager Mobile Maintenance
- Complete general maintenance in garages and parking lots, mechanical rooms,
- Maintain a thorough knowledge and understanding of all building mechanical systems (i.e., pumps, life safety systems, HVAC, swimming pools, and other systems depending on the specific property)
- Ensure all tools and cleaning equipment are maintained and serviced regularly
- Ensure all mechanical and exit doors are secure and properly functioning at all times
- Coordinate and supervise trades work such as painters, electricians, plumbers, etc. when necessary as directed by the Maintenance Manager or Resident Services Manager
- Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or other as assigned by the Maintenance Manager or Resident Services Manager
- Prepare and organize waste and recycling bins to maintain order and cleanliness in the garbage room
- Ensure property, grounds and vacant suites are kept clean in accordance with FirstService Residential Alberta standards
- Be responsible for opening and locking suite doors for service personnel when entry has been authorized
- Accompany all vendors and contractors in resident suites at all times
- Emergency response and on-call duty, as required; and
- Other related duties as required. Must be able to lift at least 25 kilograms.
On-Call
- Must be available to participate in regular on-call rotation for after hours emergencies
- Hours accumulated during on-call rotation will be paid as time worked as per Alberta Labour Standards guidelines.
Customer Service
- Practice excellent resident relations through regular resident visits to ensure concerns and complaints are dealt with in a timely, professional manner to ensure long-term tenancies.
- Handle resident concerns and inquiries with a goal of 100% satisfaction.
- Respond to all resident inquiries concerns within a 48-hour window
- Foster a strong customer service culture amongst all team members
Administration and Reporting
- Ensure maintenance records, files, and documentation are maintained accurately and timely and in accordance with established procedures utilizing Yardi Voyager
- Comply with regular fire and life safety standards including monthly testing and annual drills
- Maintain part stock, maintenance supplies, and complete regular inventories. Work with Maintenance Manager or Resident Services Manager to order supplies as necessary to ensure the proper operation of the property
- Adhere to all purchasing and purchase order policies
- Maintain all logs and safety checks.
Maintenance and Building Management
- Effectively schedule month end turnover and suite renovations within the properties, and within a pre-determined timeframe.
- Actively monitor conditions in suites and common areas
- Monitor and ensure proper and full use of Yardi Mobile Maintenance
- Enter Work Orders in Yardi for all tasks to be completed
- Educate residents on availability of resident portal to submit work orders
- Conduct annual, periodic and pre-move inspections and co-ordinate required maintenance work as necessary
- Review suites on turnover and determine scope for any work based on established policies and procedures; ensure completed in a timely manner
- Ensure preventative maintenance is scheduled
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Conduct inspections on all site mechanical, electrical, and HVAC systems and related equipment including but not limited to water treatment, boilers, heat pumps, roof top units, air conditioners, etc., on daily/weekly basis and complete appropriate record logs in order to ensure equipment is maintained in good working order.
- Take daily readings of all major equipment including but not limited to: air supply temperatures, water temperatures and pressure readings, etc. document and inspect for irregularities in readings.
- Support and action a preventative maintenance program to ensure buildings operate to a current design.
- Perform minor electrical, plumbing and general maintenance repairs. Ensure the building is covered for after-hours service for any emergencies in a prompt and efficient manner and advise the Property Manager at any time that service cannot be provided for such emergencies.
- Conduct regular interior, exterior and roof inspections of properties for damage and perform or arrange repairs; creating, maintaining and promoting an attractive building environment and appearance.
- Assist Property Manager with repair capital and maintenance budgets.
- Participate in training culture by participating in lunch and learns and ensuring certificates are up to date and valid.
- Ensure signage and lighting is in good working condition.
- Monitor building security system, fire alarm panel and sprinkler system regularly for proper operation and report any discrepancies.
- Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties.
- Ensure resident satisfaction by delivering a prompt, courteous service completing all work in a professional manner while ensuring a positive "resident service" experience to all residents.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Additional Duties & Responsibilities:
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.
Health and Safety
- Ensure compliance with all legislation (Municipal, Provincial and Federal), including but not limited to: Residential Tenancies Act of Alberta, Alberta Labour Relations Code, Alberta Occupational Health and Safety Act, Alberta Minimum Housing and Health Standards, Alberta Fire Code
- Comply with all requirements when a Public State of Emergency is issued by municipal, provincial or federal authorities.
- Comply with regular fire and life safety standards including monthly testing and annual drills
- Familiarity with the emergency operation of electrical systems, elevator, boiler/chiller, fire panel and life safety systems, mechanical systems, sprinklers and timer systems
- Ensure all trades comply with the health and safety policy.
- Ensure the effective monitoring and control of all building access including cylinder lock and electronic systems; and
- Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.
- Immediately report any infractions, damaged equipment and hazardous conditions or equipment.
Supervisory Responsibility
Experience & Qualifications
- 2+ years of experience in a maintenance role
- High School Diploma or General Education Degree (GED)
- Property Management experience an asset
- Must possess exceptional communication and interpersonal relationship skills
- Strong attention to detail, problem-solving, and follow-up is required
- Must be a self-starter with high degree of initiative, flexibility, and professionalism
- Ability to work with a diverse group of people and interests while being culturally aware
- Possess knowledge of health and safety practices
- Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions
Knowledge, Skills & Proficiencies:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- General maintenance and repair knowledge
- General knowledge in plumbing, electrical and HVAC systems
- Positive and energetic outlook, with the ability to work effectively under pressure
- Strong interpersonal skills
- Strong attention to detail, problem-solving, and follow-up
- Possess knowledge of health and safety practices
- Proven organizational skills; able to cope with changing tenant needs and deliver successful results within agreed upon time frames
- Excellent verbal and written communication skills
- Detail oriented; able to resolve problems using facts and sound reasoning
- Ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
- 5th Class Operator’s License Required and person reliable vehicle required.
Tools & Equipment Used
- Computer
- General Maintenance and snow removal equipment
- Cell phone
- Tablet
Physical Requirements/Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Repetitive lifting of up to 25 kgs
- Use of computer
- Use of Cell Phone
- Phone and face-to-face communication
- Standing for extended periods of time
- Working for extended periods outside
- General office equipment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
Disclaimer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
"AB2023"
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Application question(s):
- Do you have a valid drivers license & reliable vehicle to commute?
- How many years of maintenance experience do you have?
Work Location: In person
