Printer/Copier Service Manager
Carlyle Printers, Services & Supplies
Winnipeg, MB
Carlyle Printers, Services, and Supplies seeks an experienced Service Manager to lead their team in Winnipeg, Canada. As Service Manager, you will supervise and lead a team of technicians, dispatchers, and parts managers to ensure service efficiency and customer satisfaction. The ideal candidate must be a skilled leader with experience in the Copier/Printer Repair and technology industry.


Coordinating the field, shop, and dispatch activities within the company
Monitoring key indicators of team success
Implementing new policies to improve team efficiency
Hiring, training, and disciplining team members
Shadowing technicians to ensure proper protocol is taking place on calls
Contacting customers and following up on services
Inspecting fixed machines to ensure maintenance was completed successfully
Maintaining profit that is comparable to industry benchmarks
Focusing on high levels of customer retention and award-winning service
Managing a budget
Other duties as necessary

COMPENSATION Carlyle Printers, Services & Supplies places great value in the Service manager position by offering a salary of $70,000+ depending on knowledge and experience, as well as a potential bonus. Medical Benefits; RRSP plan with company matching and Phone. Manufacturer support training and development. State of the art Products & Solutions. Paid holidays and vacation.


2-5 years’ experience in the copier/printer repair industry, required
3 years’ experience in management or supervisory role
Demonstrative ability to recruit, motivate and train a technical workforce
Evaluate the cost of operation and establish work assignment benchmarks
Strong start to finish management skills
Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
Self-starter with strong problem-solving abilities
Ability to set compensation structure standard with the industry
Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Ability to manage technical staff individuals and hold accountable: territory integrity, response time, daily calls and in-completes at acceptable ranges.


ABOUT CARLYLE: Our mission is to provide our customers with the highest quality technology and service in our industry. We provide quality office technologies to businesses large and small throughout the province of Manitoba. Our portfolio of solutions consists of the top manufacturer MFP’s, Copiers, and Printers, (HP, Canon, Lexmark). We are committed to excellent customer service and the personal professional growth for our team members.