Estimator - C31
Craftsman Collision
Kamloops, BC
Craftsman Collision is a BC company, headquartered in North Vancouver. It is the largest privately owned collision repair chain in North America. Since 1977, we have grown to 40 locations and counting. We are a customer service driven, detail-oriented, innovative company that creates opportunities for individuals to grow and contribute to the expansion of a North American brand. Craftsman is all about quality, timely repairs with best in class customer service; we are looking for professional people to join our team and help us achieve our goals.

THE ROLE:
The Estimator position is located at our Kamloops location (453 Victoria Street West, Kamloops, BC). The Estimator is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs.

The Estimator will:
Interact with customers and communicate their needs and requirements
Write quality estimates by inspecting vehicles, costing parts, supplies and labour and determine time for completion of repairs
Provide expertise and recommendations to customers regarding their vehicle
Coordinate work processes with technicians and other necessary departments
Follow automobile industry safety norms and standards
Perform informative and accurate walk around of all vehicles with customer and explain work performed
Deliver excellent customer service at each customer touch point
Communicate with customers in a helpful and knowledgeable way
Provide customers with updates as per internal policies throughout repair process
Requirements

To be successful in this role the ideal candidate will have:
Post-secondary education, certificate in Automotive Collision Estimator, or equivalent experience.
Two years’ experience in a similar role
Strong communication skills both verbal and in writing
Be highly organized and detail oriented
Multi-tasking abilities
Be able to prioritize and manage deadlines
Have a strong work ethic, integrity and ambition to succeed
Very strong computer skills
Benefits

Excellent benefits that include but are not limited to extended health, dental and MSP. After 3 months of employment, 100% of these benefits are paid for by Craftsman Collision.
A minimum of four company sponsored social events per year; such as ski trip, holiday party, golf day and family event
Your cover letter and resume should clearly outline how your qualifications & experience fit this position.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email. No phone calls please.

Thank you for your interest in Craftsman Collision.