Customer Service Representative (10 month contract)
Trouw Nutrition Canada Inc.
Otterburne, MB
Trouw Nutrition is a part of Nutreco, a global leader in animal nutrition and fish feed. Quality, innovation and sustainability are guiding principles embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future. Nutreco employs approximately 12,000 people in 35 countries with sales in 90 countries.

POSITION SUMMARY:
Reporting to the Customer Service Manager, the Customer Service Representative is responsible for the day-to-day activities as part of the customer service team. This role works closely with logistics and manufacturing; ensuring timely order placement, adhering to scheduling requirements, and constantly delivering a high standard of service. The Customer Service Representative is expected to conduct all matters in a manner consistent with the company’s Corporate Values of Innovation, Caring, Capable, and Collaboration.

KEY RESPONSIBILITIES:
Specific responsibilities include, but are not limited to the following:

Provide accurate and timely assistance with handling and processing direct retail customer and dealer orders;
Builds positive relationships with repeat customers;
Inputs the feed order into the system and updates with the latest changes;
Effectively resolve service issues in a timely manner;
Communicate effectively with internal and external contacts;
Develop a strong working relationship with the feed sales force to guarantee customer needs are appropriately met;
Updates and maintains customer files;
Complete complaint and incident reporting to document service issues for follow-up;
Follow Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines.

PREFERRED HIRING CRITERIA:
Grade 12 or equivalent;
Post-secondary education in Animal Science would be considered an asset, or equivalent background in hogs, poultry or dairy;
Ability to quickly prioritize individual responsibilities, and effectively manage time;
Strong background in a customer service environment with proven positive Customer interactions;
Computer proficiency with entire MS Office suite.
Excellent interpersonal, communication and team work skills;
Ability to work as part of a team environment;
Ability to work with minimal supervision;
CFIA, HACCP, and Agriculture Industry knowledge an asset;

APPLICATION PROCESS: If you are interested in applying for this position, please visit the careers section of our website at www.trouwnutrition.ca and submit an application. We thank all applicants for their interest in Trouw Nutrition Canada Inc.; however only those selected for interviews will be contacted. No calls please. We are committed to employment equity and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. Trouw Nutrition Canada Inc. is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.