Exchanges & Returns Co-worker - PT Summer Contract
Edmonton, AB
Edmonton (Canada)

Part Time Seasonal

Customer Relations

Application deadline
17 June 2019
Candidate profile (text) - Default language ABOUT THE JOB
  • To provide a positive customer service experience after the point of sale to strengthen IKEA’s position as the best home furnishings store.
YOUR ASSIGNMENT Your tasks will include:
  • Ensure a positive shopping experience by greeting customers, being visible and available at all times and managing first contact resolution.
  • Identify customer needs prior to processing transactions & minimize wait times by accurately completing transactions
  • Work within the IKEA guidelines when resolving customers issues
  • Handle complaints and claims in a friendly and efficient way
  • Record and update information about after sales cases accurately onto the required systems
  • Safely handle and inspect merchandise that customers bring into the store or that are being picked up by customers
  • Effectively communicate with internal partners and external partners to ensure customer inquiries are resolved the IKEA way
  • Adhere to inventory control and safety and security procedures
  • Offer solutions to frequently asked questions
  • Create a positive experience for our customers and co-workers.
  • Use available resources to educate yourself on product features, services and customer interaction skills.
  • Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of co-workers and customers
  • Assume responsibility for other tasks
YOUR PROFILE Your knowledge, skills and experience include:
  • Have the confidence and desire to resolve customer complaints
  • The ability to work independently and as a team member
  • Value different ways of working and learn from others
  • Ability to take initiative and ownership
  • Strong organizational skills, problem solving skills and computer aptitude.
  • Ability to strive in a fast paced environment
  • A proactive and courteous customer approach
  • Good communication skills
  • Willingness to share your knowledge and learning
  • The ability to work in a physically demanding environment
  • The ability to lift 100 lbs. (50 kg) on a regular basis
  • Interest in home furnishings
  • Open and flexible availability (daytime, evenings, weekends, and holidays)
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!