Front Desk Receptionist
Gold's Gym
Saint-Laurent, QC

Front Desk Associate:

Gold's Gym Ville St Laurent is looking to hire a front desk agent to work early mornings and afternoons. (5:00 am may be the earliest shift)

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers the first-rate service and fosters positive customer satisfaction and loyalty.

The Front Desk Associate must able to handle multitasking with a friendly and courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with "hi's" and "goodbye's".
  • Keep front desk organized and tidy
  • Anticipate member's needs, respond promptly and acknowledge all members.
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Strong problem resolution skills.
  • Must speak French

Minimum Qualifications

  • Six months face to face customer service experience
  • A High School Diploma or Equivalent required
  • Must have basic knowledge and experience with computers
  • Preferably live nearby
  • Must have a flexible schedule and available to do between 25 to 40 hours

Job Type: Full-time

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Required)

Education:

  • Secondary School (Required)

Location:

  • Saint-Laurent, QC (Preferred)

Language:

  • english (Required)
  • french (Required)