POSITION SUMMARY:
Join our team and make a difference! As an On Call Care Coordinator with Elizz by SE Health, you'll play a crucial role in supporting positive relationships with clients, families, and our dedicated team.
Why join our team?
- Competitive Total Rewards
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
- Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization..
A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:
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Provide after-hours on-call support during scheduled shifts using a company-provided cell phone and laptop.
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Respond to and action incoming scheduling-related calls, including:
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Staff book-offs
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Urgent scheduling gaps
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Changes to active visits
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Escalate any clinical concerns to the designated after-hours on-call nurse for visits currently in progress.
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Ensure accurate and timely electronic documentation of:
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All incoming calls
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Actions taken
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Escalations made
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Maintain professionalism and sound judgment in urgent or time-sensitive situations while working independently and as part of an extended virtual team.
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While on-call shifts are primarily passive, timely response and professional judgment are critical to ensuring safe and seamless care delivery.
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As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
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Schedule staff to ensure consistency for families and positive client and staff experiences
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Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
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Enter and maintain data in digital care records and other documentation for billing, payroll, tracking, and reporting related to client care.
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Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
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Participate in training to continually develop your knowledge, techniques and skills
REQUIREMENTS:
About SE Health
SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being potential. We’re also an inclusive, supportive workplace offering competitive compensation, strong benefits and real opportunities to grow. We’re All In Together.
Accessibility: If you require accommodations due to illness or disability, please contact Talent Acquisition at [email protected].
AI and compensation details
We use AI to take notes during our interview. All applications and interviews are reviewed by our Talent Acquisition team. This role is a new additional position. The hiring pay range is $20.50 per an hour, based on experience. In addition, you’ll have the opportunity to earn an attractive on-call premium. We’d love to connect with you to share more about this exciting opportunity.
