The Canadian Native Friendship Centre (CNFC) is recruiting for a full-time Community Wellness Navigator in response to the COVID pandemic. As this is a new community need, we are looking for a self-starter with a balanced work, home lifestyle and be creative in program development. Reporting to the office manager, the Community Wellness Navigator will aid community members through individualized navigation and advocacy support, in regards, to the COVID pandemic. Grounded in Indigenous culture, history, and trauma informed care, the Community Wellness Navigator is crucial in supporting the wellbeing of the Indigenous population in the City of Edmonton. We do not support lateral violence in office or the community.
- Development of a community driven Indigenous response to the COVID pandemic with local community organizations as a task force
- Receives calls and emails from members directly and from AHS Alberta.
- Assists in data collecting, statistical reporting for the project
- Assists members by providing information on diverse health & wellness topics, in relation to the COVID pandemic.
- Provides assistance & acts as a liaison between external service providers & callers.
- Provides information and coordinates available Indigenous community resources when appropriate.
- Secures opportunities for later follow up with callers to ensure appropriate support was provided.
- Utilizes client management software to appropriately document call interventions and coordinate follow up care.
- Attends appointments, when appropriate, as a support staff/advocate within the City of Edmonton.
- Triages calls and administers financial supports where available and appropriate according to established criteria.
- Collection of confidential storage of data, according to best practices.
- Maintains an up-to-date database of external resources & supports and liaises with AHS to ensure Indigenous specific resources are identified.
Skills & Competencies
- Strong interpersonal, verbal, and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met
- Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner
- Positive, helpful attitude towards assisting community members
- Ability to work independently and in a team environment
- Ability to set priorities and allocate time and resources effectively
- Organizational, time management and problem-solving skills
- Demonstrated abilities and initiative in completing tasks and projects
- Ability to provide and receive constructive and positive feedback
- Ability to be non-judgmental when assisting community members
- An in-depth understanding of the local Indigenous community and agencies.
- Demonstrated ability to record and maintain confidential client information
Qualifications / Experience
- Post-secondary diploma or degree in health or social sciences or a related field is preferred; however, equivalent experience will be considered.
- Frontline experience in a client support role is preferred
- Training in trauma informed care an asset
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check is required
- Must Have reliable vehicle and valid Class 5 license
- Availability to work evening and weekends on occasion.
- Work from home opportunities
Application deadline: 2020-06-12
Job Types: Full-time, Temporary, Contract
Salary: $50,000.00 /year