Overview
Our very busy medical office is seeking for an enthusiastic clinical administrative/ medical office assistant with very flexible working hours (including evening shifts), strong ethics, interpersonal skills, and team player.
Responsibilities
Office/Clinical Administration Assistant
- Maintains business office inventory and equipment by checking stock to determine inventory level;
- Anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;
- Scheduling equipment service and repairs.
- Deal with different companies when the equipment is not working
- Make the staff schedule
- Provide support to Physician as needed
- Provide support to team members
- Provides pre-appointment patient information and conducts multiple contact with patients and clinics (phone/email)May obtain pre-appointment documentation from patient, community stakeholders or physician offices.
- Responsible for following procedures for indexing, reviewing physician referrals and directing where needed in order to schedule and complete the referral process.
- Maintain schedules for clinicians, book appointments, monitor cancellations, internal referrals, worklists and/or wait lists and follows up where necessary.
- Set up zoom links/meetings for virtual appointments for physicians where necessary.
- Replace the medical receptionist for lunch or days they are away.
- Manage Day-to-Day office Operations
Medical office assistant
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Maintain hygiene in the entrance and waiting rooms
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival.
- reviewing service delivery compared to schedule.
- reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties;
- answering patients' questions;
- maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures;
- reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Educating patients on surgery and surgical options, addressing fears, addressing financial concerns, scheduling patients for surgery, book patients on EMR and add them on cancellation lists as necessary
Experience
- Medical Office Assistant (MOA) Certificate preferred.
- Two years direct experience as receptionist preferred.
- Medical Terminology training is an asset.
- Experience with medical terminology or medical offices preferred.
- Equivalent education and experience may be considered.
- Experience with Accuro preferred.
SKILLS & ABILITIES
- Excellent accuracy and attention to detail.
- Ability to deal compassionately and effectively with difficult behaviors sometimes exhibited by patients in distress.
- Flexible and able to adapt to the demands of the position as priorities change.
- Adheres with patient and health care confidentiality and privacy requirements/legislation.
- High level verbal, written and interpersonal skills in order to communicate with a broad cross section of patients and stakeholders.
- Comfortable with regular interruptions.
- Excellent computer skills.
- Must work within a team to meet the needs of patients and stakeholders.
- Strong organizational skills and ability to manage multiple tasks.
PERSONAL ATTRIBUTES AND COMPETENCIES:
- Enthusiastic and positive, can-do attitude
- Able and willing, in an unstructured environment, to be flexible, creative and juggle numerous competing priorities.
- Ability to act ethically, responsibly and be accountable for actions.
- Ability to respect other views/opinions.
- Ability to have difficult conversations and be comfortable asking questions.
- Exceptional understanding of and appreciation for confidentiality and privacy.
- Ability to identify sensitive information.
Job Types: Full time for one year (maternity leave replacement) with possibility of full time job in a similar position.
Education:
- Secondary School (preferred)
Experience:
- Medical receptionist: 2 years (required)
- medical terminology or medical office 1 year (preferred)
- Accuro: 1 year (preferred)
If you are passionate about supporting healthcare operations and providing exceptional patient care, we encourage you to apply for this rewarding opportunity.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: $20.00-$24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Sherwood Park, AB T8H 0Z9: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Medical office experience: 1 year (required)
- Filing: 1 year (required)
- Front desk: 1 year (required)
Language:
Work Location: In person
Expected start date: 2024-11-12
