Account Manager, Hotel Programs (MATERNITY COVERAGE)
Kiwi Collection
Metro Vancouver Regional District, BC

Overview

The Account Manager, Hotel Programs (Maternity Coverage) is responsible for building & maintaining strong relationships with hotel partners within their designated region. The position is a mix of account relationship management, marketing, and sales. The ideal candidate will have luxury travel industry experience, preferably with a company engaged in online e-commerce working in the travel/hotel industry.

Responsibilities

  • Build, create and maintain on-going relationships with assigned hotels through phone, email or in person site visits. Be the point of contact for any account related inquiries.
  • Manage accounts in assigned regions to promote Kiwi Collection and our programs. Educate hotel personnel on the benefit of participating in Kiwi Collection’s various programs.
  • Engage assigned hotel partners with the objective to attain and exceed Kiwi Collection’s goals and objectives.
  • Responsible for securing annual agreements with hotels participating in Kiwi Collection’s programs.
  • Support marketing initiatives, including content for newsletters, blog, social media, and special campaign requests in coordination with the marketing department
  • Arrange for approved annual hotel site visits to hotels within assigned region. Manage follow up and post –stay internal processes.
  • Communicate regularly with Area Regional Directors, providing new hotel leads, contacts, area insights, and competitive information.
  • Participate in collaborative meetings with various internal departments including; distribution, customer service, marketing, accounting, and corporate as required.
  • Support inter-departmental requests affecting accounts in assigned region. Communicate changes with accounts to internal departments.
  • Achieve/Exceed quarterly targets.
  • Troubleshoot and problem solve issues affecting accounts, finding ways to resolve issues and promoting Kiwi Collection’s marketing opportunities.

Ideal Candidate Profile

  • Graduate from a Travel and Tourism program
  • Minimum 3 years working at or with a luxury hotel
  • Passionate about the travel industry
  • Proven ability to self-motivate, exceed goals and meet timelines/ “self-manage and meet targets”
  • Excellent written and verbal communication skills with proven ability to communicate with hotels at all levels including General Managers, DOSMs and Account Managers
  • Able to travel as required to destinations of responsibility
  • Ability to negotiate and “close” a sale
  • Additional languages are preferred
  • Outgoing in nature and confident at networking events and business social situations
  • Be available and willing to work a variety of business hours to support a global clientele (early mornings, late evenings)
  • Be a team player and contribute to the overall success of the department and company

Job Types: Full-time, Contract

Experience:

  • Luxury Travel Industry: 2 years (Preferred)
  • Account Management: 2 years (Preferred)

Location:

  • Greater Vancouver (Required)