Project Coordinator
Dormakaba Group
Montréal, QC
Location: Montreal, 3 minutes walking distance from Namur metro station

About dormakaba

dormakaba has been ranked in the top 100 global tech leaders by Thomas Reuters!

https://www.thomsonreuters.com/en/products-services/technology/top-100.html

The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions, and services related to doors and secure access to buildings and rooms. Everything we do is geared toward developing access and service solutions that not only make buildings safer and smarter but also provide constant reassurance.

No matter where you are if you need reliable and innovative access and security solutions, we will provide you high-quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

With over 18,000 employees worldwide (450 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group headquartered in Zurich, Switzerland, is quoted on the Swiss stock exchange and generates annual revenues of over 3 billion Canadian dollars.

dormakaba offers you a career, not a job. Join dormakaba now and make a real difference in creating the next generation of products and services that will impact future generations. For more information, please visit www.dormakaba.com

Role Summary/Purpose

Under the responsibility of the Supervisor - Project Services, the incumbent is responsible for ensuring the coordination of all projects by optimal planning and organization.

RESPONSIBILITIES:
Maintain ownership of project success from start to end, and ensure satisfactory closure for all projects assigned.
Adhere to the Project Coordination process, and ensure proper documentation of project docs, issue codes, associated error cost on MS Axapta, other.
Ensure that we start every project with a solid kick-off, thanking the clients for choosing dormakaba, and going over dates, payments, to ensure that we set clear expectations from start.
Keep the client informed on shipping date, installation date and if any issues may arise.
Administer the customer and installer’s invoice and its reconciliation and collection.
Refer any collection problems (over 30 days) to the Credit Department.
Follow up with the customer when project installation is completed; proceed with a satisfaction survey.
Manage any problems or situations that may arise with the customer during the coordination of the projects. Escalate to correct person/group when necessary.
Send credit applications to open new accounts.
Perform all other tasks related to the position.
Job Requirements
College degree in Business Administration, or experience in a related field.
4 years of experience in customer service including 2 years in project management/coordination.
Must be very organized, able to prioritize tasks, and possess developed time management skills.
Must be bilingual French and English; Spanish would be considered as a strong asset.
Previous leadership/management experience will be considered an asset.
Available for traveling, occasionally.
Experience in collection is an asset.
Ability to work in a fast-paced environment and to multitask.
Customer-oriented attitude.
Excellent planning and organizational skills.
Process and result oriented, flexible and open to change.
Team player and positive change agent.
Computer knowledge, MS Office and Outlook, Microsoft Dynamics an asset.
Must be willing to comply with pre-employment screening, including but not limited to, reference verification and the background check
Must have unrestricted Canadian work authorization
Add or send if possible two versions of your CV (French and English) cv.ca@dormakaba.com or visit www.dormakaba.com.
Please note that the masculine is used for the sole purpose of lightening the text.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. We subscribe to the principle of employment equity and encourage applications from the four designated groups identified in the Employment Equity Act.