At Moxy HR Inc. we love helping organizations build great teams! We have partnered with CMHA Shuswap-Revelstoke to support the recruitment process for this important leadership role.
Interim Team Lead- Shelter Services - 12 Month
Job Posting:
CMHA Shuswap‑Revelstoke is a trusted, community‑focused mental health organization dedicated to improving the well‑being of individuals and families across the region. With more than 30 years of local service, the organization delivers accessible programs, advocacy, and support to promote mental wellness.
The Team Lead, Shelter Services provides leadership and operational oversight of shelter programs and ensures the delivery of high-quality services to individuals experiencing mental health, substance use, and housing challenges. This role fosters a collaborative, inclusive, and psychologically healthy workplace culture. The Team Lead is responsible for coaching, mentoring, and developing a team of employees, and ensuring adherence to best practices, organizational policies and procedures, and regulatory requirements.
Key Responsibilities
Team Leadership and Supervision
- Provide day-to-day leadership, supervision and support to shelter staff.
- Foster a positive, respectful, inclusive and psychologically safe workplace culture.
- Support employee engagement, team building, and professional development.
- Monitor staff performance and provide ongoing coaching, mentoring, feedback and recognition.
- Support staff scheduling and ensure appropriate staffing levels are maintained.
- Identify training and development needs, and support training and re-training of the team as needed. Ensure required certifications and mandatory training are completed and up to date.
- Assist in recruitment and selection of staff by performing duties such as reviewing applications and participating in interview panels.
- Support staff conflict and concerns, in accordance with CMHA policies and escalate as necessary.
Shelter Operations
- Oversee daily shelter operations and ensure services are delivered effectively and consistently.
- Ensure the safety, security, and well-being of guests/participants, staff, and visitors.
- Respond promptly and professionally to matters related to Shelter Services, including incidents, emergencies, and operational challenges. Ensure that matters are properly documented and reported appropriately.
- Support timely crisis intervention, conflict resolution, and de-escalation efforts as required.
- Advocate for participants by helping them navigate barriers, access financial supports, and connect with appropriate community resources.
- Collaborate with community partners in case planning activities to support participant goals and service needs.
- Assist staff in managing complex guest/participant situations.
- Participate in emergency response planning, implementation and execution.
- Work closely with internal teams and service providers to ensure building maintenance, repairs, and capital projects are identified, and completed in a timely manner.
- Provide rotational on-call coverage, as part of the ‘on-call’ program
Community and Partnerships
- Act as a representative for Shelter Services and CMHA, ensuring respectful and professional communication, aligned with broader CMHA efforts.
- Develop and maintain collaborative relationships with community partners, service providers, and stakeholder groups to identify emerging needs, service gaps, and community priorities.
Administration and Compliance
- Develop, implement and evaluate practices, plans, and objectives for shelter programs.
- Ensure compliance with CMHA policies, procedures, funding requirements, contract standards, and applicable legislation.
- Complete operational reports, incident reports, and program documentation.
- Monitor approved expenditures, ensure compliance with organizational financial policies and procedures, and assist with financial reporting and payment processing.
Qualifications
- Degree in Social Services or related field.
- Valid BC Class 5 Driver’s License, and use of a personal vehicle
- 3-5 years of experience in shelter services, supportive housing, mental health, additions, social services, or experience working with individuals experiencing homelessness, mental health challenges, or complex social barriers.
- 3 years previous leadership, supervisory or team lead experience.
- Certifications in CPR, First Aid, Non-Violent Crisis Intervention, and Food Safe.
- Superior written and verbal communication skills in English, with the ability to communicate clearly and professionally with participants, staff, community partners and external stakeholders.
- Computer proficiency and experience with MS Office, with the ability to prepare accurate reports, documentation, correspondence and records.
- Demonstrated experience managing front-line teams in complex, client-centred environments.
- Understanding of trauma-informed, harm-reduction care models and experience working with high-needs or vulnerable populations is required.
- Commitment to Truth and Reconciliation and Diversity, Equity, and Inclusion.
- Excellent knowledge in relation to mental health, substance use and concurrent disorders.
- Excellent written and verbal communication skills with proven ability to communicate effectively at all levels of the organization.
- Outstanding interpersonal and organizational skills.
- Demonstrated collaborative leadership style.
- Ability to develop and manage budgets within operational parameters.
- Excellent computer skills and ability to utilize relevant new technology in the workplace. Working knowledge of HIFIS and Housing Connections is an asset.
- Class 5 driver's license and reliable transportation are required.
Skills and Abilities
- Strong leadership, coaching and accountability.
- Demonstrated ability to manage crisis situations and support frontline staff in high-pressure situations.
- Strong understanding and knowledge of trauma-informed practices, and harm reduction principles.
- Client-centered service approach.
- Sound judgment and professional boundaries.
- Strong relationship-building, with the ability to work collaboratively with diverse populations.
- Demonstrated competence in conflict resolution and problem-solving.
- Commitment to truth and reconciliation, equity, diversity, and inclusion.
Working Conditions
- Work is performed in a shelter environment supporting individuals with complex needs.
- May involve exposure to crisis situations, behavioural challenges, and emergency response activities.
- Travel to CMHA work sites is required.
- Requires flexibility to work on-call as required.
- Regular walking, standing, and movement is required.
CMHA is committed to fostering an inclusive, equitable and respectful workplace where all employees and participants are valued. We welcome and encourage applications from individuals of all backgrounds. Accommodation is available throughout the recruitment process upon request.
We thank all applicants for their interest in joining our team; however only those selected for an interview will be contacted.
This temporary role is anticipate to start as soon as possible, and end in October 2027.
Job Type: Full-time
Pay: $36.06-$36.87 per hour
Benefits:
- Company pension
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Do you have 3 years previous leadership, supervisory or team lead experience?
Education:
- Bachelor's Degree (required)
Experience:
- shelter services, supportive housing, social services: 3 years (required)
Language:
- and write English (advanced level) (required)
Licence/Certification:
- BC Class 5 Driver’s License, and use of a personal vehicle (required)
Location:
- Salmon Arm, BC V1E 4S1 (preferred)
Work Location: In person
