IT Support Technician
Location
Toronto, Canada (Office-based)
About Hamilton Robson
Hamilton Robson is a fast-growing global technology and audiovisual solutions company delivering innovative workplace technology and specialist space solutions for leading organisations across North America, the UK, EMEA and APAC region.
As part of our continued growth, we are looking for an IT Support Technician to join our global IT team in Toronto. This is an excellent opportunity for an enthusiastic IT professional to develop their career within an ambitious international organisation, supporting colleagues across multiple offices while working with modern workplace technologies.
The Role
The IT Support Technician will act as the first point of contact for technical support across the business, providing both onsite and remote assistance to employees. Working closely with colleagues across different time zones, this role requires strong technical troubleshooting skills, excellent communication and a proactive approach to problem solving.
Key Responsibilities
- Provide first-line IT support through the Service Desk.
- Install, configure and support Windows, macOS and mobile devices.
- Manage user accounts, permissions and access across business systems.
- Set up equipment for new starters and support onboarding and offboarding.
- Troubleshoot hardware, software, network and workplace technology issues.
- Support meeting room technology, Zoom Rooms and AV equipment.
- Maintain IT assets, loan equipment and inventory records.
- Perform device upgrades, replacements and operating system deployments.
- Escalate complex technical issues when required.
- Maintain IT documentation and knowledge articles.
- Support office technology for meetings and company events.
- Contribute to continuous improvement across IT services.
Skills & Experience
Essential
- 1-3 years' experience in an IT Support, Helpdesk or Desktop Support role.
- Experience supporting Windows, macOS and mobile devices.
- Experience with Microsoft 365 and/or Google Workspace.
- Familiarity with IT ticketing systems (Jira, ServiceNow or similar).
- Good understanding of networking fundamentals, including Wi-Fi and VPN connectivity.
- Basic knowledge of AV and video conferencing technologies.
- Strong troubleshooting, communication and customer service skills.
- Ability to manage competing priorities in a fast-paced environment.
Desirable
- Experience with Google Workspace, Zoom, Slack, Okta and Atlassian products.
- Experience with endpoint management tools such as Jamf or Microsoft Intune.
- Familiarity with identity and access management.
- Experience supporting hybrid workplace technology and meeting room systems.
- Relevant IT certifications (CompTIA A+, Network+, Google IT Support, Microsoft or equivalent).
What We Offer
- Competitive salary ranging from $60,000-$70,000, depending on experience.
- Opportunity to work with industry-leading workplace technology and collaboration platforms.
- Exposure to global IT operations.
- Career progression within a rapidly growing international business.
- Collaborative and supportive team environment.
- Ongoing professional development and training opportunities.
If you would like to be considered for this opportunity, please upload your latest CV and a member of our team will be in touch.
Pay: $60,000.00-$70,000.00 per year
Application question(s):
- What attracted you to this opportunity with Hamilton Robson?
Experience:
- IT support: 2 years (preferred)
Work Location: In person
