POSITION SUMMARY
KEY RESPONSIBILITIES
The key responsibilities of the Pacific Club Attendant include but are not limited to:
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Greet and assist guests during meal periods; i.e. breakfast, evening hors-d’oeuvres & honor bar
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Prepares room for meal periods; completes all opening and closing duties and cleans dining room
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Maintains side stands and regularly inspects and cleans equipment used
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Returns all reusable food items to the kitchen; places orders for various dry goods and dairy products
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Act as a runner between the main kitchen and the Pacific Club lounge to set up, replenish and break down the buffet on a daily basis
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Develop an engaging rapport with all Pacific Club guests, ensuring repeat guests are duly recognized
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Actively engage in all aspects of food and beverage service in the Pacific floor lounge, ensuring best quality practices and standards are adhered to at all times
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Escort guests to rooms as required
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Assist guests with luggage storage as required
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Perform a room or suite pre-inspection as required
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Assist the Pacific Club Manager to develop and maintain guest history and personal preferences data to enhance guest experience
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Resolve any guest complaints in a timely manner, escalating to an Agent or Manager as needed
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Answer telephones in a friendly yet professional manner
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Perform other related duties as required
Physical Demands
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Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing.
COMPETENCY PROFILE
- Contribute an energetic and positive attitude to the hotel atmosphere
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Maintain professional internal / external guest service, smiles, creates eye contact and uses guest / associate names
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Demonstrate outstanding guest relations skills and be approachable by nature
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Work in a team setting under high pressure & stressful situations
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Show a history of demonstrating excellent time management and attention to detail
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Maintain professional business confidentiality as required
SELECTION CRITERIA
Qualifications and Technical Experience
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Previous experience in a guest service position in a Food & Beverage operation preferred.
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Concierge experience is an asset
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Serving it right and Food safe certification required
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Fluent written and spoken English is mandatory; additional language(s) is considered an asset
