Job Overview
Hallmark is seeking a Resident Manager to lead our janitorial operations at a prestigious commercial office building in downtown Toronto. The Resident Manager will work closely with our Operations Team and will report directly to the Operations Manager.
This is a hands-on operational role where the successful candidate will require practical experience overseeing day-to-day office cleaning operations, periodic and seasonal services, unionized labour environments, staffing coordination, inspections, payroll, and client-facing service delivery.
Duties
- Overseeing the completion of all janitorial work in accordance with contract specifications
- Organizing, delegating, and supervising day-to-day work assignments and projects
- Collaborating with Supervisors to ensure completion of all assigned work
- Liaising with property management and building tenants, and ensuring all work orders and customer requests are completed in a timely manner
- Performing regular quality assurance and health & safety inspections
- Conducting staff meetings addressing various topics such as health & safety, ongoing projects, and upcoming events
- Completing various administrative tasks including payroll and billing
- Adhering to budgets provided by the Operations Manager
- Ordering supplies and managing inventory levels
- Managing equipment inventory and ensuring preventative maintenance programs are being followed
- Providing training and orientation to all new employees, and ongoing training to staff
Skills
- 5+ years of experience managing a large team of frontline staff
- Proven leadership skills with the ability to motivate and empower a team
- Thorough knowledge and understanding of cleaning procedures, techniques, products, and equipment
- Excellent communication skills, both written and verbal
- Passion for providing exceptional customer service
- Ability to work efficiently and manage a large workload in a fast-paced environment
- Strong computer and technical skills, with proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
- Ability to speak fluently in English – bilingual or multilingual is an asset
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
Work Location: In person
