Here at Skybridge Americas, it's all about People.
Work At Home Customer Care Specialist
Do you like talking about fashion? Then turn your passion for fashion into everyday conversation and be part of our retail account!
Come join us to enjoy a $250 signing bonus!
Remote - US/Canada
Application Closing Date:
Wage and Benefits:
Earn as much as $14.50 an hour. We offer benefits such as medical, dental, vision, life, disability, paid time off, tuition reimbursement, career growth opportunities!
Launch a rewarding career in retail customer service with some of the world's well-known family of designer brands! We are looking for individuals who are upbeat, always ready to help, value positive customer experiences and can provide great service on every call.
This position is only offered to individuals residing in the following CA provinces: (Manitoba, New Brunswick, Nova Scotia, and Saskatchewan). If you live in US, please check out the link below to see opportunities in your state of residence.
Who is Skybridge Americas?
We are a people-driven company delivering great experiences every day for some of North America's best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services. Because people are at the core of what we do, we work hard at providing an environment for our employees where they feel valued, inspired, and proud to be part of our team.
Learn more about us: https://www.skybridgeconnections.com/careers
The convenience of working from home!
Fun and comprehensive fully paid training
A suite of benefits that includes medical, dental, vision and short-term disability insurance as well as an employee assistance program
3 weeks paid time off annually because you deserve that rest and relaxation
A lucrative employee referral program and perfect attendance incentives
Team-centered environment that supports your progress and success within the organization
A leadership that engages, listens, and connects with their team - we have your best interest at heart
A feeling of accomplishment when you make the difference in a customer's day!
Expectations from you
Support our retail client through various communication channels: phone, email, chat, and social media
Help customers make selections by building rapport, sharing product knowledge, and offering suggestions in a friendly and inviting atmosphere
Respond to customers' orders and shipment inquiries
Resolve order concerns independently and with minimum supervision for escalated situations, while maintaining a positive and engaging tone
Accurate and concise feedback and special needs documentation in a computer-based system
Processes payments by totalling purchases; processing credit cards, and other online payment methods
What are we looking for?
Effective oral and written communication skills
Strong attention to detail and time management skills
Able to work on customer needs in a confident and positive demeanor
Excellent data entry skills and the ability to navigate between multiple computer screens while on the phone
Call center or soft sales experience (preferred)
Experience in a metrics-driven, performance environment (preferred)
Background noise and interruption free home space
Reliable internet speed and broadband connection (5 Mbps download, 2.5 Mbps upload)
Hardwired or ethernet connection to the internet during your shift
A Windows laptop or a desktop
Two Monitors (minimum of 19" in size)
A USB headset with a mute button for both training and live customer handling
Smartphone to be able to log into our system.
Updated anti-virus software. Follow this link for the list of accepted antivirus software: https://skybridgeamericas.applicantpro.com/pages/antivirus/
For Technical requirement recommendation and further information please visit: https://skybridgeamericas.applicantpro.com/pages/workfromhome/
Disclaimer: Signing bonuses offered to newly hired employees will be paid in two installments ($100 after 30 days and $150 after 60 days) and will only be paid to full-time employees in good standing with the company at the time the bonus is paid. Ask your recruiter for complete details.
BE A SKYBRIDGER TODAY!
Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.