Dealership Operations Manager
Palmery Motors – Vaughan, ON
Full-time | In person
$30 per hour
Monday to Saturday | 42 paid hours per week
Palmery Motors is looking for a hands-on Operations Manager / Dealership Operations Coordinator to help manage the daily flow of our commercial vehicle dealership.
This role is ideal for someone who is organized, reliable, strong with follow-up, and comfortable dealing with staff, customers, suppliers, repairs, paperwork, vehicle preparation, and delivery deadlines.
This is not a desk-only position. The right person must be willing to walk the lot, follow up with staff, check vehicle status, communicate with customers, and make sure important tasks are completed.
Main Responsibilities
Track vehicles from sale to delivery.
Follow up on repairs, safety inspections, parts, detailing, licensing, work orders, and pre-delivery preparation.
Coordinate with sales, admin, service, detailing, lot staff, drivers, suppliers, and ownership.
Make sure sold vehicles are treated as priority and are ready properly before customer pickup.
Help keep inventory organized and moving through the proper process.
Follow up with outside suppliers, repair shops, parts suppliers, auctions, and vehicle inventory suppliers when needed.
Handle post-delivery vehicle issues and warranty-related customer complaints professionally.
Communicate clearly with customers, staff, suppliers, and ownership.
Document customer issues, promises, repairs, approvals, delays, and resolutions.
Report serious issues to ownership quickly and clearly.
Help improve dealership workflow, communication, and follow-up.
Customer Complaint Handling
This role includes handling post-delivery vehicle concerns and warranty-related complaints.
The right person must be calm, professional, confident, and able to communicate clearly with customers. They must be able to listen, gather facts, follow up properly, and help resolve issues while protecting the company.
Major decisions such as refunds, buybacks, major repairs, compensation, legal issues, OMVIC matters, or chargebacks must be approved by ownership.
We Are Looking For Someone Who Is
Very organized.
Reliable and punctual.
Strong with follow-up.
Good with people.
Calm under pressure.
Comfortable managing staff and priorities.
Able to deal with upset customers professionally.
Practical and solution-focused.
Comfortable using email, spreadsheets, paperwork, and basic computer systems.
Automotive, dealership, service, fleet, or operations experience is preferred.
Requirements
Valid driver’s licence.
Strong communication skills.
Strong organization and follow-up skills.
Ability to work in person, Monday to Saturday.
Must be comfortable working in a busy, hands-on dealership environment.
Compensation
$30 per hour.
Full-time, in-person position.
Monday to Saturday schedule.
42 paid hours per week.
Wage will be reviewed after 90 days based on performance, reliability, communication, and overall fit.
How to Apply
Please send your resume and a short message explaining your relevant experience.
Applicants with relevant experience will be contacted.
Pay: $30.00 per hour
Benefits:
- Casual dress
- On-site parking
Application question(s):
- Have you supervised automotive staff before (detailers/lot people)?
Experience:
- Dealership operations management: 2 years (required)
- Dealership service management: 2 years (required)
- handling customer complaints in person/phone: 1 year (required)
Licence/Certification:
- Driving Licence and are able to work Monday to Saturday (required)
Work Location: In person
