Schedule Monday - Friday; 35 hrs/wk
Education Level 3 year College Diploma in a relevant field of study
Career Level Requires 3 years of relevant experience, including one year of supervisory experience in a related environment
Archway is a first-year support program at McMaster that works with all incoming students from the day they are accepted through their first-year. Archway is comprised of a team of Coaches and Mentors who partner with and provide guidance to students throughout the year. The team works to help ensure student success by connecting first year students to the right information, people and the needed resources in our McMaster community. All first-year students are placed in a Archway Community. Each Community has an Archway Mentor to run engaging activities while supporting the McMaster experience, as well as an Archway Coach to provide personalized support. The Archway Coach also supports a team of Mentors.
Responsible for supporting the development of a safe and welcoming community and supervising and administrating various Archway programs and activities. This role will work closely with various areas across the University to support students in academic, wellness-related matters, as well as in the areas of student staff selection and training. Provide leadership and promote an atmosphere that supports academic achievement and fosters community development and responsible decision-making.
Purpose and Key Functions:
- Administer the day-to-day operations of all Archway related activities and act as a front-line support and guidance to student staff as it pertains to supporting students delivering the Archway non-academic curriculum.
- Identify specific needs of students in communities and develop curricula based on student feedback.
- Act as the first point of contact for all incoming inquiries from students. Answer or redirect general inquiries in person, by telephone and via email and responds independently to inquiries that are specific in nature and require a thorough knowledge of established policies and procedures.
- Schedule and facilitate team building, and goal setting through regular, individual and team meetings with student staff.
- Provide advice to students on issues such as how to navigate difficult conversations, managing conflict, supporting mental health and other prevalent topics.
- Plan and coordinate training modules and workshops to students.
- Liaise with campus partners.
- Demonstrate active listening when supporting students.
- Partner with internal stakeholders to develop and deliver effective pre and in-service training programs.
- Assist students and student leaders to develop appropriate community behavioural standards within the parameters of the Student Code of Rights and Responsibilities.
- Ensure students and student leaders are aware and understand the impact of University standards and policies related to their success, including, but not limited to, Student Code of Rights and Responsibilities, Alcohol Policy, Risk Management Policy, etc.
- Review records and logs to triage students to appropriate internal or external support.
- Consult with the appropriate department(s)/ unit(s) to support students in dealing with various issues (e.g. mediation, conflict resolution, disciplinary action, referral to campus student services, emergency medical care, etc.)
- Collect and maintain accurate and confidential records of student profiles, students of concern, participation, etc.
- Partner with colleagues to strive for continuous improvement by regularly supporting projects that improve overall program and experience.
- Monitor budgets and reconcile accounts.
- Write a variety of documents such as correspondence, procedure manuals, reports, and minutes.
- Conduct database and web searches to find references and articles used for a variety of documents, reports, and publications.
- Provide policy and procedure information to others.
- Handle sensitive material in accordance with established policies.
- Ongoing responsibility for supervising 20 or more student staff at any one time.
- Ensures adherence to quality standards for short term staff and volunteers.
- 3 year College Diploma in a relevant field of study.
- Requires 3 years of relevant experience, including one year of supervisory experience in a related environment.
A strong understanding of how to navigate McMaster supports and services available to first-year students
Position will be fully remote.
How To Apply
To apply for this job, please submit your application online.
Employment Equity Statement
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.
Job applicants requiring accommodation to participate in the hiring process should contact:
Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or
School of Graduate Studies at ext. 23679
to communicate accommodation needs.