Job Description:
· Assist with PC imaging and deployment
· Diagnose and resolve IS incidents and fulfil IS requests through ServiceNow system, email, phone or walkup and escalate to Level 2 teams when necessary.
· Support Windows 11 operating systems and Microsoft 365 applications
· Troubleshoot issues related to PCs, laptops, printers and attached devices
· Perform basic Active Directory tasks (account unlocks, password resets, group membership updates)
· Handle incoming calls, emails, and tickets in a professional, customer-focused manner
· Document incidents, resolutions, and standard operating procedures
· Track and manage tickets using an incident management system
· Identify recurring issues and contribute to problem management and trend analysis
· Follow ITIL-based processes for incident and request management
Candidate Skills & Requirements:
· Diploma or degree in Computer Science, Information Technology, or related field
· 2–5 years of experience in an IT support role
· Strong communication and customer service skills
· Familiarity with:
- Windows 11
- Microsoft 365 (Word, Excel, Outlook, Teams)
- Active Directory basics
- PC hardware (Dell preferred)
- Printers and peripherals
- SCCM imaging
· Experience with IT ticketing systems
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an asset
Job Type: Fixed term contract
Pay: $25.00-$30.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
