Technical Support Representative - Peterborough (Mobility Market, Inbound calls)
Nordia
Peterborough, ON
Is the Technical Support position a career fit for you?

You can easily establish rapport with others?
You are eager on keeping up with new technologies?
You are recognized for your expertise in customer service and technical support?
If this fits you, you will appreciate this offer.

We are looking for empathetic, friendly and dynamic candidates to provide technical support related to Bell mobility product and services. On a day-to-day, our representatives are servicing customers of Canada’s largest communication company.

At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees. That's why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits. Our employees confirm it: according to the latest 2018 internal survey, 84% of them would recommend Nordia as an employer to their family and friends!

What you’ll do:
Diagnose and execute technical troubleshooting for mobility products and services;
Provide expert information or advice to customers on client’s products, services and offerings;
Provide exceptional customer service and ensuring first call resolution;

What you’ll need:
High school diploma (completed);
Interest for new technologies;
Proficiency with problem solving and decision making in a fast paced environment;
Able to multi-task (think, talk and type) on calls;
Comfortable with use of different web browsers (Explorer, Google Chrome);
Experience with web-based applications.

What we’ll offer you:
Competitive base salary of $16.69 per hour (includes a $1.75 premium on worked hours);
Performance based incentive;
Hourly premium for weekend shifts;
Full time position;
Fully paid professional training and support to help you reach your potential;

Complete benefits plan after 6 months of service including:
Comprehensive insurance (medical, dental and life insurance);
Great discounts on telecommunications products and services.

Discover Nordia Peterborough at: http://www.en.nordia.ca/peterborough/

Class starts: February 19th, 2018