We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization.
What’s in it for you?
- Regular business hours
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time and day off on your birthday!
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC/R products
- Education reimbursement for employees
- Employee referral program
- Safety shoe reimbursement
What you will do:
- Records and processes inquiries received by mail, telephone and/or through personal customer contact.
- Provides pricing, availability and schedule information within established guidelines.
- Suggests additional or alternative products or services that meet the customer needs.
- Researches and obtains resolution of a variety of customer complaints and issues.
- Serves as a communication link between the customers and sales staff to assure responsiveness
- Tracks order activity and alerts appropriate staff of any potential delivery problems
- Expedites the delivery of specific orders
- Call customers when necessary to advise shipments delay and/or information necessary to process orders
What you will bring:
- Knowledge of plumbing parts and service is required
- High level of commitment to exceptional customer service
- Proven experience in developing innovative Customer Service initiatives
- Ability to be tactful and diplomatic with customers
- Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints
- Strong analytical and problem-solving skills
- Excellent interpersonal skills with demonstrated success working in a team environment
- Excellent communication skills, both oral and written
- Demonstrated initiative with the ability to work in a collaborative team based environment
- Highly organized in prioritizing work and multi-tasking
Shift: Monday - Friday and working every other Saturday OR Tuesday to Saturday.
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (required)
Experience:
- Plumbing: 3 years (required)
- Customer service: 3 years (required)
Work Location: In person
