About Symcor
With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications & experiences (COR.CCX) and solutions to aid the prevention of fraud (COR >IQ). We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry‐wide. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know! #youbelonghere
A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.
Join our COR.PAY team!
We can tell you how amazing we are, but our numbers speak for themselves!
- Over 1 billion items digitally archived annually
- 25+ years of experience
- 100% coverage for major FIs for treasury management
For more information, visit www.symcor.ca
The Opportunity:
Supports the manager in planning and implementing strategies for assigned department(s)/area(s) to achieve goals and objectives. Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals. The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.
Our ideal candidate is someone who thrives in a collaborative environment, values teamwork, and brings strong people leadership skills. In this role, you’ll help guide a united, resilient team—one that works closely together to overcome challenges and motivates each other to succeed.
Schedule (Night Shift): Monday to Friday 10:00 pm to 5:30 am AST.
About The Role:
- Support in partnership with the manager by managing day-to-day operations in order to contribute to the achievement of business, financial, productivity and human capital goals established for the department/function/area.
- Collaborate with other teams to plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
- Collaborate with internal teams to provide input into the development of controls/measures and/or execute in accordance with Symcor policies, procedures and standards to ensure sustainability, and meet audit requirements and client contractual obligations. Communicate changes to team members and appropriate parties/stakeholders as required. May act as a subject matter expert during audits by answering and fielding process questions.
- Participate in workforce planning in partnership with the manager by contributing to the development of organizational structure and staffing for the department/site/area based on volume. Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
- Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative Encourage innovation, continuous improvement environment.
- Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
- Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results in their day to day accountabilities.
- Develop and motivate people and influence desired organizational culture.
What You Need to Succeed:
Experience:
- Post Secondary Education and/or equivalent years of related experience.
Experience:
- 3+ years of leadership experience.
Skills:
- Advanced MS Office.
- Advanced computer skills.
- People management/leadership skills including experience in motivating, and engaging individuals.
- Knowledge of organizational structure and strategy, service level agreements, goals, values and vision.
- Preferred knowledge of client requirements, process workflows, policies and procedures.
What's in it for you:
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Comprehensive Total Rewards Program:
- Competitive compensation package
- Flexible benefits (Health Care, Dental, Life Insurance)
- Pension plan that pays 150%!
- Health & well-being program
- Three annually paid personal days and a volunteer day!
We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.
