The Housekeeping Supervisor is responsible for all aspects of the housekeeping department and provide support to the General Manager.
They are responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work to ensure it’s up to standard, complete work, and provide training on cleanliness standards and how to best handle guests’ needs. Must have the ability to direct and coordinate the Inn’s housekeeping activities to obtain optimum efficiency and maximise full potential with a balanced focus on the Inn’s mission, profits, guests’ experience, employees and owner’s satisfaction.
HOUSEKEEPING SUPERVISOR’S DUTIES AND RESPONCIBILITIES:
Direct Responsibility:
1. Housekeeping:
· Responsible for the product of the housekeeping team.
· Assigns rooms to clean while ensuring the housekeeping team meets cleanliness standards with their assigned tasks and rooms.
· Ensure all interior and exterior, public, and work areas and entrances are clean and presentable.
· Ensure all room are cleaned and presented in reference to the Hochelaga’s Housekeeping standards.
· Ensure housekeeping team maintains housekeeping areas organized, clean, and kept to the Inn’s standards.
· Ensure that laundry is competed, folded, put away, and closets/shelves are stocked daily.
· Coach and assist co-workers when required to reach the overall cleanliness standards.
· Help pull attention to items mentioned in guest reviews, complaints, and overall feedback.
· Perform Room checks daily (5 days/week) to ensure staff are following the Inn’s standards.
· Communicate with the GM and OM on staff or items needing to be addressed in a timely fashion.
· Provide shipment confirmation and inventory of items for all housekeeping related deliveries and stock.
· Provide monthly inventory/order list to the GM, as well as any items that are needing to be ordered immediately.
· Monitor and maintain a room deep clean list to ensure rooms are deep cleaned every 2-3 weeks.
· Help ensure housekeeping staff are following any guidelines or tasks implemented by the Management team.
2. Human Resource Management:
· Help the GM manage the housekeeping team by ensure staff are following all company guidelines.
· Provides housekeeping training to new and current staff when necessary.
· Help ensure adequate training is provided and report learning curve performance to the GM and OM.
· Coach and assist co-workers when required to reach the overall cleanliness standards.
3. Housekeeping standard Audit and Assurance
· Performs daily, weekly, and monthly housekeeping inspections/audits to ensure standards are met.
· Performs sudden inspections/audits on rooms and other operating areas.
· Ensure public areas (indoor & outdoor) are clean and maintained to standard.
· Respond to audits to ensure continual improvement is achieved.
· Ensure effect, timely, and accurate communications flow with regards to the Inn policies and procedures.
4. Support the GM
· Focus on housekeeping operations and assist the General Manager and management in achieving success and a sustained clean quality for the business.
· Assisting General Manager and management during meetings for the housekeeping department if needed.
· Assist the General Manager and management in projects and key items for housekeeping department and property.
· All other duties as assigned by the General Manager or Management.
PREREQUISITES:
Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. Provide coaching, advice and assistance as required. Ability to multitask with expectations of room cleanliness and the team’s needs.
Available to work when needed, including weekends, and holidays.
EDUCATION:
A post-secondary degree or diploma in hotel management or a related field is an asset.
EXPERIENCE:
At least 2 to 5 years’ experience in the hospitality or cleaning industry, and preferred 1 to 3 years of experience in a supervisory role..
Job Types: Permanent, Part-time, Full-time
Pay: $19.00-$21.00 per hour
Flexible language requirement:
Experience:
- Cleaning: 2 years (preferred)
- Supervising: 1 year (preferred)
Work Location: In person
