Overview
The E-commerce Logistics Specialist (Mandarin) will be responsible for coordinating international shipments, working closely with 3PL partners and warehouses, and ensuring timely, accurate order fulfillment. This role requires strong cross-functional communication, problem-solving skills, and experience with logistics systems or e-commerce platforms.
Responsibilities
Logistics & Fulfillment
- Coordinate and track international and domestic shipments (courier, ocean, air)
- Manage customs documentation, duties, and regulatory compliance
- Communicate with freight forwarders and logistics providers to ensure timely deliveries
- Monitor inbound and outbound shipments for delays or issues
Warehouse & Inventory Coordination
- Collaborate with warehouse teams to align on inventory levels and inbound schedules
- Maintain accurate shipping and receiving records
- Support product transfers and restocking between international locations
E-commerce Operations Support
- Work with the operations and customer service team to resolve order issues
- Ensure smooth handoffs between e-commerce order processing and fulfillment
- Assist in improving shipping SLAs, tracking visibility, and customer experience
Cross-Functional Collaboration
- Liaise with global teams across operations, procurement, and product departments
- Coordinate with 3PLs, suppliers, and internal stakeholders across different time zones
- Provide reporting and data insights on shipping KPIs and logistics costs
Experience
- 2+ years of experience in logistics, e-commerce operations, or supply chain coordination
- Familiarity with international shipping regulations and incoterms
- Experience working with 3PLs, freight forwarders, and warehouse partners
- Strong communication skills and comfort working in a fast-paced, multi-national environment
- Proficiency in Excel, Google Sheets, and logistics platforms
- Knowledge of marketplaces such as Amazon, Walmart, or Shopify is a plus
- Mandarin language skills
- Previous experience in a small-to-mid-sized e-commerce business
Join us as we expand our online presence and deliver exceptional shopping experiences to our customers!
Job Types: Full-time, Permanent
Pay: $40,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Logistics: 2 years (preferred)
Language:
Work Location: In person
