Overnight Housing Support Worker

Fred Victor
Toronto, ON

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Job details

Permanent | Full-time
6 hours ago

Benefits

Extended health care
Housing allowance
Dental care
RRSP
Life insurance
Paid sick leave

Skills

Customer service
Microsoft Office
Organizational skills
Cash handling
Communication skills
Negotiation

Full job description

INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Reduced Full‐Time, Permanent
Number of Positions: 1
Reason for Posting: Existing Vacancy
Rate: $29.40 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Hours: 36 hours per week, 11:30 pm – 9:00 am, Thursday - Sunday
Supervisor: Senior Manager, 145 Queen Housing Programs
Posting Date: June 30, 2026
Application Deadline: July 15, 2026
Location: 145 Queen Street East, Toronto

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

The 145 Queen Housing Programs works with chronically homeless tenants to access and maintain alternative
supportive housing in shared accommodation. This program aims to provide a safe space for individuals
experiencing deep poverty with a history of chronic homelessness and often the long-term effects of trauma and
substance use. The program serves tenants through a harm reduction, eviction prevention and community
engagement framework to reduce their isolation and build community through engaging programs and activities.

Does this sound like work you want to be a part of?
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.

What You Will Do:

Work with chronically homeless tenants to access and maintain alternative supportive housing in a shared

accommodation setting

Provide welcoming, friendly and professional front desk support for the tenants, and other 145 Queen

service users

Support the program by answering phones, fielding tenant questions, taking work orders, assisting with

medication, giving notices and liaising with other workers and professionals

Use community development and conflict resolution approaches to support tenants to develop skills to live

cooperatively in shared accommodation

Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their

housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment
of rent and non-compliance of the tenancy agreement

Work closely with the Security personnel to ensure a safe and secure housing environment by liaising and

assisting on issues of mutual concern

Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management

skills

Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene

by encouraging tenants to problem solve and support them to access Fred Victor and community resources

Work from trauma informed, community development, harm reduction, client centered and collaborative

approaches

Work as part of the Housing Team

Work in collaboration with the hub of services offered at Fred Victor’s 145 Queen Location which also

includes a safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant,
mental health and justice case management services and other community partners

This position requires respect for, and expertise working with, tenants who are facing mental health issues,

addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds

What You Bring to the Team:

Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for

those realities

Demonstrated understanding that people living on low incomes are a resource to resolve community issues and

not the cause of the problem

Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression

based framework

Strong customer service skills
Highly developed written and oral communication skills
Strong understanding of and experience in community development practices
Well developed conflict resolution and negotiation skills and crisis management skills
Ability to work productively within a team setting
Strong organizational skills; highly developed ability to prioritize work through short and long term goals and

remain flexible

Well developed interpersonal skills that will produce effective, productive and appropriate relationships with

the tenants, community, external agencies and staff at Fred Victor

Proven ability to constructively give and receive feedback
Highly developed understanding of and proven ability to communicate appropriate professional boundaries
Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect

better service

Knowledge of community based resources
Knowledge of the Residential Tenancies Act
Experience with and proven responsibility handling money
Literacy in Microsoft Office, Pirouette and Arcori (an asset)

What Sets You Apart:

Passion for working in a housing setting providing services that are eviction prevention, harm reduction and

restorative justice focused

Commitment to community development and programming that is reflexive to the needs and interests of the

community

Dedication to advocacy and prioritizing people who use drugs as experts of their own lives

Working Conditions:

As the housing department is a 24-hour operational facility, staff may occasionally be required to cover shifts in

emergency situations, including overnights

There is a likelihood of exposure to unpredictable behavior, unpleasant odors, bodily fluids and pests including

bedbugs, mice and cockroaches.

All employees must expect to be in potentially threatening situations.

This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue

on a regular basis

Required to travel to Fred Victor’s program and administration locations

Travel will be by public transportation, unless approved to use personal vehicle

Must be willing to work with pets as many tenants have pets

Compensation and Benefits:

For the Overnight Housing Support Worker, Fred Victor offers an hourly rate of $29.40

4 weeks of vacation to start + 1 float day

Generous paid sick leave allowance

A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide
variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP.

Access to employee and family assistance plan

How You Can Apply:
Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to
Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by
scanning the QR code:

Please note that we are currently soft-launching our new online hiring system through ADP.
During this transition, not all job postings are available in the system yet. We appreciate your
patience as we work through this transition. As part of the application process, applicants are
asked to upload their resume and a cover letter as one document describing their interest in
joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

Apply Now

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