Inspired by research and driven by compassion!
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
The Ottawa Hospital is seeking a high energy, flexible, dynamic healthcare leader to join its team in an exciting opportunity to serve as Manager, Patient Relations.
Reporting to the Director, Medical Affairs and Patient Relations, the Manager supports the hospital by providing oversight and leadership for the concerns management process, clinical risk management, legal claims management and patient and family engagement.
The Manager is responsible for the day to day functioning and monitoring of a comprehensive and legally compliant program in a complex healthcare environment as well as providing guidance and consultation to a variety of internal and external stakeholders.
As leader of the team, the Manager will be able to inspire and manage a team of experts, respond to complex situations, and effectively communicate complex requirements to ensure that risks are appropriately mitigated. This position will also be integral to upholding the vision of TOH, to provide each patient with the world-class care, exceptional service and compassion that we would want for our loved ones.
Undergraduate Degree in a Health related discipline or equivalent;
Minimum 5 years experience working in a healthcare environment with history of increasingly responsible positions;
Minimum 2 years leadership experience and/or an equivalent combination of leadership training, education and experience;
Current credentials and registered with active membership with health or health related professional college;
Advanced knowledge of health care risk management practice and health law (i.e., civil litigation, including civil procedure; legislation; coroner investigations; and human rights complaints, risk management processes, etc.);
Advanced knowledge of legislation/regulations and awareness of judicial decisions impacting risk management and concerns management (including Public Hospitals Act, Coroner's Act, Mental Health Act, Health Care Consent Act);
Highly developed communications skills, including presentation and facilitation skills;
Proven ability to lead a team in successfully achieving short and long term goals;
Strong interpersonal, negotiation/mediation/dispute resolution and problem-solving skills,
Must be eligible to work in Canada.
Master's Degree in Health Administration/ Management, Nursing or a health related program;
Proficiency in English and French – oral expression (advanced level) and comprehension (advanced level).
Benefits and Opportunities
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
How to Apply
If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.