Position Overview
Granite is seeking a Systems Support Specialist, Yardi to join our Toronto Office to provide support to internal users while ensuring the optimal functioning and operations of Yardi Applications.
Job Functions
Support
- Provide one-on-one support to all global employees using various methods of communication
- Manage, track, and resolve inbound Yardi support inquiries in the company's support email system - related to system testing, user group communication and application troubleshooting
- Troubleshoot and resolve any application issues
- Create write-ups for escalated issues, log cases and create documentation for issue resolution
Reporting
- Create custom SQL reports, stored procedures, and reporting packages as needed for accounting, property management and asset management groups
- Create and modify SQL queries to extract relevant data from internal databases
- Customize the user interface for the Yardi Voyager platform and develop reports based on overall business operations and department requirements
Administration
- Maintain data integrity consistently for financial software and system administration
- Assist with the creation of training materials for system usage
- Streamline workflows by correlating the use of Yardi to business objectives and procedures
- Assist with system upgrades, implementations, integrations, releases, and maintenance
- Document technical procedures to support system administrative functions, procedures, and processes
Key Relationships
- Manager, Financial Systems and Data Analysis
- Senior Vice President, Finance
- Finance Team
- Property Management and Asset Management Teams
- Yardi Client Success Manager
Key Success Measures
Feedback from Granite employees and other stakeholders validating timely and accurate support with Yardi.
Skills/Requirements
- 2+ years of experience with Yardi Voyager 7S is required
- Experience within Industrial/Commercial Real Estate is preferred
- Enterprise Resource Planning (ERP) systems experience related to support, configuration, upgrades, installation, and process improvement will be an asset
- Understanding of financial and accounting concepts as it relates to Yardi processes (charges, receipts, chart of accounts, etc.)
- Working knowledge of database management, financial analysis, SQL queries, Basic server, web server knowledge and Custom Analytics reports; strong Excel skills is a must
- Experience with Power BI, Data Warehouse is an asset
- Excellent attention to detail and ability to follow processes
- Passionate about troubleshooting and providing support to all users
- Ability to organize work, engage in a variety of tasks simultaneously, and meet established deadlines as priorities change
- Excellent communication both written and verbal
Key Characteristics
- Trust – ability to work and communicate with others honestly and openly
- Teamwork – ability to work with others for optimal shared outcomes
- Accountability – taking responsibility for one’s own actions and the needs of the group
- Stability – providing a stable and predictable environment for key stakeholders
- Nimbleness & Creativity – solving issues creatively, independently, and in a timely manner
Granite is committed to fostering an inclusive and accessible environment where all our employees feel respected. If you need a reasonable accommodation during the hiring process, we will work with you upon request to meet your needs.
