Technical Document Writer
Userful Corporation
Canada
Userful has a high standard for client satisfaction, and has grown into an industry leader in Support and Service. Our belief in clear and effective communication is one of our driving factors for success. We’re searching for an experienced technical document writer to join our team and help take our client-focused documentation to new heights. The ideal candidate will possess proven experience in a highly technical field, such as software development or engineering; with the ability to evaluate and analyze complex information. Possessing the natural desire to help people understand extremely technical information, in a non technical way. If this sounds like you, apply today!

What You Will Be Doing
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience,
Develop and maintain detailed databases of appropriate reference material, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement.
Research, draft, write, and edit new and existing content, working closely with multiple departments to understand project requirements.
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture that upholds organizational and legal standards
Other duties as may be assigned
What We Like To See
Software Development Life Cycle experience/exposure is an asset.
Education background in English Literature, or related experience.
Prior experience with Enterprise-level documentation, including punctuation, grammar, spelling, structure and flow
Strong attention to detail
Regular work weeks consist of forty hours with flex time, as Userful strives to support a work-life balance. A health benefit plan, gym, friendly corporate environment, connection to the +15 on the second floor, and many other incentives are included for all of our employees.

How to Apply
Send your Resume and Cover Letter to jobs@userful.com with “Technical Document Writer” in the subject line. Qualified candidates will be contacted as soon as possible for an interview. No phone calls, please.