NOTE: Open Until Suitable Candidate Found
As a key member of the Office of the Registrar’s management team, the Manager of Student Information, Admissions, and Records reports directly to the Director of Enrollment Management. This position provides operational oversight for three reporting units: Student Information, Admissions, and Records. The Manager ensures strategic alignment with the Student Progression department plan and NAIT’s academic portfolio objectives.
The Manager provides direction and leadership on operational activities, as well as identifying improvement opportunities across all reporting units to optimize enrollment objectives and provide consistent, high quality services to internal and external stakeholders. They must constantly evaluate their teams’ performance, priorities, and business processes to meet service expectations and enrollment targets, as well as to ensure compliance with established policy and procedures. The Manager is accountable for all hiring, staff development, and performance enhancement decisions within their portfolio.
As part of their role, the Manager of Student Information, Admissions, and Records must work collaboratively with a wide range of internal and external stakeholders. The Manager also contributes to strategic planning activities with the Registrar’s Office management team and oversees the operationalization of the department plan within their reporting units. As a member of the RO management team, the Manager is required to represent the RO and lead work teams, committees, planning groups both internal to NAIT and externally as required.
Translate strategic goals into operational priorities and determine the best workflow to ensure deadlines and deliverables are met
Accountable for service excellence and quality assurance oversight for student information, admissions, and records functions
Handles escalated inquiries and complaints related to admissions, records, transfer, or student information services
Provides interpretation of policy and procedures in complex cases, and makes decisions on exceptions when appropriate
Recruits, develops, and evaluates direct reports
Accountable for the recruitment and performance enhancement efforts in their portfolio
Provides coaching and mentorship to next-level leaders and aspiring leaders within the team to build a talent pipeline
Develops and maintains strong relationships with school and program leaders to achieve integrated growth strategies and inform continuous process improvement
Acts as an expert and resource on student information, admissions, records, and recognition of prior learning for the institute
Liaises with stakeholders to understand needs and advises on possible solutions
Provides data insights to inform decision making and anticipate impacts of decisions
Collaborates with external partners such as ACAT, AIT, APAS, and other institutes on relevant initiatives
Strategic Planning & Process Improvements
Participates in departmental strategic planning activities
Ensures strategic alignment between operational activities and the Student Progression departmental plan and the Academic Portfolio objectives.
Actively seeks opportunities to enhance service quality, business processes and operational efficiency
Skills & Abilities:
Excellent written and verbal communication skills
Demonstrated critical thinking, problem-solving, and analytical skills
Able to make sound and timely decisions, even in the absence of complete information
Thrive in a high-pressure, high-volume environment with demonstrated capacity to prioritize effectively
Hold self and others accountable to meet commitments, targets, and goals
Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Comfortable with applying operational knowledge to interpret data and using data insights to make decisions and recommendations
Courage to address difficult issues, tackle tough assignments, and support others to do the same
A strong understanding of the student life cycle and how admissions, student records, and student information contribute to enrolment management.
A Bachelor's degree preferred. However, related work experience in admissions, student records, or student information can be considered for equivalencies
3-5 years of related experience in a post-secondary environment, including 2-3 years of experience in a leadership role is preferred
Knowledge of NAIT admissions, student records, transfer credit, or student information business practices is an asset
Familiarity with PeopleSoft Campus Solutions from admissions, student records, or transfer credit perspective is an asset
Remuneration: $ 3497.75 – $ 4633.98 biweekly + a comprehensive benefits package.
Thank you for your application however only those selected for an interview will be contacted.
It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from World Education Services or the International Qualifications Assessment Service (IQAS) - http://work.alberta.ca/immigration/international-qualifications-assessment-service.html