Role Summary
The National Quality Specialist plays a critical role in ensuring Modern Niagara’s projects and fabrication operations consistently meet contractual requirements, industry standards, and ISO 9001 quality management principles. Acting as a trusted partner to project, construction, engineering, and manufacturing teams, this position develops Project Quality Plans, inspection and test plans (ITPs), quality documentation, and quality controls that help drive successful project execution while reducing risk, defects, and rework.
Why This Role Matters to Modern Niagara
As Modern Niagara continues to deliver increasingly complex mechanical, electrical, and integrated building solutions across Canada, the National Quality Specialist helps ensure quality is embedded throughout every stage of project delivery and fabrication. By translating contract requirements into practical processes, maintaining strong documentation and compliance controls, supporting non-conformance management, and reinforcing ISO 9001 best practices, this role safeguards project outcomes, enhances customer satisfaction, reduces costly rework, and strengthens Modern Niagara's reputation for delivering high-quality, reliable building solutions. The role also promotes continuous improvement and consistency across project sites and manufacturing operations, supporting the company's growth and operational excellence.
Key Impact / Purpose
- Real Impact: You won’t be stuck behind a desk. You’ll work across manufacturing operations, project teams, and the field - shaping how quality is planned, documented, and delivered on real projects.
- Ownership and Autonomy: You’ll own Project Quality Plans, inspection and test planning, and documentation reviews end-to-end - identifying gaps, building tools, and driving them to closeout.
- Growth and Career Development: You’ll gain hands-on experience across quality, contracts, and manufacturing in a complex, high-impact environment, with ongoing exposure to evolving standards and certification activities.
Duties and Responsibilities:
- Contract and requirement interpretation: Review contracts, specifications, drawings, scopes of work, schedules, and submittals to identify quality obligations, inspection and testing requirements, documentation deliverables, and turnover expectations.
- Translate contractual and specification requirements into practical tools such as requirement matrices, checklists, registers, inspection planning tools, and turnover readiness trackers.
- Project quality planning: Develop, maintain, and support Project Quality Plans aligned with contractual commitments, project scope, internal standards, applicable codes, and ISO 9001-based quality management principles.
- Develop inspection and test plans (ITPs), quality control plans, and inspection criteria for manufacturing and construction scopes.
- Support project teams in implementing quality requirements across installation, inspection, testing, commissioning support, turnover, closeout, and records management.
- Quality documentation and technical writing: Author clear, well-structured quality documents such as plans, procedures, SOPs, checklists, registers, and guidance - that teams can readily understand and apply.
- Review documentation, inspection records, and closeout packages for completeness, accuracy, and alignment with contractual and specification requirements.
- Maintain accurate records of quality activities, inspections, and certifications, and prepare concise summaries and status updates for project and leadership teams.
- Audits, gap tracking, and continuous improvement: Conduct light audits, readiness assessments, and structured reviews of Project Quality Plans and related documentation to confirm completeness and implementation.
- Track quality plan gaps, findings, and action items through to timely, evidence-based closeout.
- Non-conformance and shop quality support: Support the non-conformance (NCR) process across project and fabrication scopes - identifying and documenting non-conformances, coordinating disposition, tracking corrective action, and verifying closeout - while working with shop and manufacturing teams to reinforce quality at key fabrication and inspection points.
- Support root cause analysis (RCA) and corrective/preventive actions (CAPA) and contribute to continuous improvement initiatives that reduce rework and defects.
- ISO 9001 and certification support: Apply ISO 9001 knowledge to support gap assessments, audit preparation, evidence gathering, corrective action tracking, management review inputs, and ongoing certification readiness.
- Support national standardization of project quality templates, tools, checklists, and guidance in collaboration with regional quality teams.
- Collaboration and stakeholder support: Coordinate with quality teams, project managers, operations leaders, field teams, and subcontractors to integrate quality requirements early in planning and execution.
- Use project platforms and digital tools to support document control, communication, and records traceability; Procore experience is considered an asset.
Core Competencies
- Project quality planning, requirement mapping, and contract/specification interpretation.
- ISO 9001 quality management awareness, certification readiness, and continual improvement.
- Quality documentation, technical writing, records control, and corrective action follow-up.
- Shop and fabrication process awareness, in-process and final inspection, and non-conformance (NCR) management through to closeout.
- Communication, collaboration, stakeholder support, and practical problem solving.
Must-Haves
- Education: Post-secondary education in engineering, quality, construction, project management, or a related technical field, or equivalent practical experience.
- Experience: Typically, 3–7 years of experience in quality assurance, quality control, project quality support, or documentation control.
- Some project experience: developing or reviewing Project Quality Plans, inspection and test plans (ITPs), checklists, registers, or requirement matrices.
- Working knowledge of ISO 9001 and experience supporting certification activities, internal audits, gap assessments, corrective actions, or QMS implementation.
- Shop and fabrication knowledge: General understanding of shop and fabrication processes (e.g., sheet metal, ductwork, HVAC/air handling, piping/pipe spool, or similar manufacturing operations), including shop drawings, work orders, material handling, in-process and final inspection points, and how quality is reinforced on the shop floor.
- Technical skills: Ability to interpret and understand contracts, specifications, drawings, procedures, standards, and inspection requirements, and translate them into quality obligations.
- Strong technical writing skills such as being able to produce clear, well-organized quality plans, procedures, and documentation with minimal rework.
- Non-conformance (NCR) processes: Working understanding of non-conformance management, including identifying and initiating NCRs, documenting deficiencies, supporting disposition decisions (rework, repair, use-as-is, scrap), tracking corrective action, and verifying closeout, along with related quality tools such as ISO-based management systems, inspection planning, RCA, and CAPA.
- Strong analytical and problem-solving abilities
- Effective communication and cross-functional collaboration skills
- High attention to detail, documentation discipline, and follow-through.
- Ability to manage multiple projects and deadlines.
- Travel: Must be available and willing to travel through project sites around the GTA.
This is a new position, and the salary range is between $75,000 - $90,000
Modern Niagara offers a competitive total compensation package including:
- Performance based bonus opportunities.
- Defined Contribution Pension Plan with a generous employer contribution.
- Flexible Health and Dental benefits with tiered options to meet the needs of you and your family.
- An annual health spending account to support your overall wellness.
- 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
- A competitive vacation package with additional vacation granted throughout your tenure with the organization.
- Employer Paid Parental Leave Top Up.
- Annual Community Day dedicated to volunteering and giving back to the communities where we live and work.
- Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others.
- Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Work Location: In person
