Location:
Vancouver, BC, CA Ottawa, ON, CA Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Calgary, AB, CA
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Req ID: 53851
Jobs by Category: Sales and Marketing
Job Function: Product Management & UX/UI Design
Status: Full Time
Schedule: Regular
Description
Own the Professional Installation Journey and Drive Profitability
About TELUS and the Role: TELUS is a leading telecommunications company in Canada. We are seeking a L4 Product Manager to own the professional installation journey and field repair experience for our broadband services. You will be responsible for the complete activation through ongoing service and support experience for customers who choose professional installation, as well as the repair and maintenance experience. You will define product strategy, identify growth opportunities, and drive initiatives that improve customer experience and profitability. You will work closely with peer product managers, cross-functional teams, and leadership to execute against business objectives.
Your Impact:
Own the Journey: Define and execute the product strategy for the professional installation experience—from initial activation through ongoing service and support. Identify opportunities to improve activation speed, customer experience, and operational efficiency
Drive Growth & Profitability: Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin. Partner with teams across the organization to identify and execute on growth and profitability opportunities
Shape Customer Experience: Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty
Cross-functional Leadership: Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives. Collaborate with peer product managers on strategy alignment and shared learnings
Data-Driven Strategy: Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results
Key Responsibilities:
Strategy & Prioritization: Define the product strategy for the professional installation journey. Identify high-impact opportunities in activation experience, bundling, pricing, ongoing service features, and customer support
Requirements & Design: Work with cross-functional teams to define product requirements, success metrics, and rollout plans for new initiatives
Execution Leadership: Partner with operations and project management to drive execution. Own the roadmap and communicate progress to leadership
Market & Customer Intelligence: Stay close to customer needs, competitive landscape, and operational realities. Use data to validate assumptions and guide decisions
Stakeholder Alignment: Lead discussions with marketing, operations, systems, and hardware teams to ensure alignment on priorities and clear ownership of execution
Metrics & Impact: Define success metrics for initiatives. Measure outcomes and drive continuous improvement
Qualifications
Required Qualifications:
5+ years of product management experience, with demonstrated success leading complex product strategies
Experience in a technology, telecommunications, or consumer-focused industry
Post-secondary degree in Business Administration, Engineering, Economics, or a related field
Proven ability to define and execute product strategy that drives revenue and/or margin impact
Strong analytical and data-driven mindset—comfortable translating complex data into strategic insights
Experience working cross-functionally and influencing teams without direct authority
Deep understanding of customer needs and ability to translate insights into product decisions
What Sets You Apart:
Telecommunications or Broadband Industry Knowledge: You have worked in telecom, ISP, or similar environments and understand the customer journey, operational constraints, and margin drivers
Strategic Thinking: You think beyond individual features. You can see how product decisions impact the entire customer journey and the business (revenue, margin, churn, customer satisfaction)
Bias Toward Execution: You don't just define strategy—you partner with teams to drive execution. You remove blockers and hold teams accountable
Customer Obsession: You understand customer needs deeply and make decisions based on customer value
Comfort with Complexity: You can define strategy and make decisions even with incomplete information. You gather insights quickly and iterate
Collaborative Leadership: You see your peers as partners. You share learnings and elevate the entire product organization
About TELUS
TELUS is one of Canada's largest telecommunications companies, serving millions of customers with wireless, internet, TV, and business solutions. We're focused on advancing how Canadians connect, and our broadband services are a critical part of our portfolio. This role offers the opportunity to impact a major business and millions of customers.
Salary Range: $86,000-$160,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
