As a Food Service Supervisor at Tim Hortons, your number one priority is our guests. You help create a welcoming, fast-paced environment where people feel valued, supported, and taken care of—every shift, every day.
Working alongside restaurant management, Food Service Supervisors are a key part of the leadership team. You set the tone for service, guide your team through day-to-day operations, and help ensure standards for quality, safety, and cleanliness are consistently met.
What you’ll do
Lead by example to deliver great guest service and keep the restaurant running smoothly.
Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.
Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.
Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.
Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.
Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.
Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.
Support accurate coverage by helping with team member scheduling and shift readiness.
Follow up on guest-related concerns as needed and help drive resolution.
Identify opportunities to improve efficiency and support restaurant profitability.
Shift availability
You must be available to work all shifts, including Open, Mid-day, and Closing.
Growth at Tim Hortons
If you’re a high performer, there may be opportunities to grow into Restaurant Management. We’d love to learn about you—apply today.
Why you’ll love working here
A great team and supportive culture
Competitive pay and incentive/recognition programs
Flexible schedules
Comprehensive training
Team Tim Horton’s Scholarship Program
Community involvement
Health and Dental benefits for qualifying employees
Amazing growth opportunities
Requirements
Tim Hortons experience is an asset
Previous supervisory experience in Quick Service is preferred
Must be able to lift 25 kg
Friendly, outgoing, and guest-focused attitude
Flexible availability across all shifts
At Tim Hortons, we welcome and support different backgrounds, perspectives, and abilities. If you’re excited to lead with care and create great guest experiences, we encourage you to apply.
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Supervise and support front-of-house team members to deliver friendly, fast, and accurate guest service
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Ensure shift operations meet Tim Hortons service and quality standards, including cleanliness and food safety
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Coordinate and oversee daily tasks such as order accuracy, food service flow, and guest issue resolution
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Train, coach, and develop staff on procedures, customer service expectations, and safety practices
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Maintain a respectful, inclusive workplace by leading with professionalism and effective communication
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Monitor inventory levels and help manage supplies, waste, and ordering processes
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Handle cash, POS transactions, and basic administrative duties in accordance with company policies
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Follow opening, closing, and shift-change procedures to ensure smooth operations
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Respond to guest feedback and resolve service concerns promptly and appropriately
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Support scheduling, timekeeping, and attendance coordination to meet staffing requirements
At Tim Hortons, you’ll find a welcoming, team-first environment where opportunity and flexibility go hand in hand. As a Food Service Supervisor, you’ll help lead the front-of-house shift, support your team, and make sure every guest feels at home—because great service is built on respect, consistency, and small moments that matter. We bring new challenges every day, and we give you room to grow with the confidence that comes from strong training, a supportive crew, and open communication. If you’re ready to work in a fun, fast-paced place that values inclusion and teamwork, we’d love to have you join us. Because it’s the people that make Tims, and we’re always looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
