EDI Coordinator / Customer Service Specialist
Trimera Brands / Gottex Canada
Montréal, QC

A leader in the swimwear industry is looking for two EDI coordinators. Overall, this position is responsible for monitoring incoming and scheduled EDI orders against available inventory & manufacturing.

This position is in a fast-paced growing company. If you enjoy being challenged, are able to prioritize and manage time effectively this position is for you.

Responsibilities

  • Accurate and timely processing of EDI daily transactions.
  • Key account NOW order processing/tracking
  • Work with planning for all pending seasonal bookings for Key Accounts
  • Maintain major retail orders from order to shipment
  • Address all EDI related questions & trouble-shooting.
  • Resolve all order-related discrepancy issues.
  • Responsible for manually entering orders for EDI Accounts
  • Daily review of reports which detail order issues.
  • Support sales managers and provide timely information
  • Review allocation concerns with sales team.
  • Ensure all orders are fulfilled as complete as possible and in accordance with the customer's packing
  • Follow-up on necessary changes needed from identified issues.
  • Run Critical Item Reports to review potential backorders.
  • Send order confirmations to sales team
  • Monitor and update all customer profiles including addresses, shipping terms, and special instructions where needed
  • Maintain constant communication with warehouse to ensure all pick tickets are processed in a timely manner
  • Communicate any required order changes or special instructions to the warehouse

Requirements / Qualifications

  • Prior EDI order management experience in the apparel industry required Minimum 5 years.
  • Worked with the following EDI documents (850/860/816/855/753/754/856&997)
  • Proven professional customer support skills with major USA retailers Minimum 10 years
  • Must be detail-oriented with ability to work well under pressure. High degree of detail orientation as well as high degree of accuracy
  • Excellent verbal and written communication and problem-solving skills required.
  • Ability to work independently in a team environment
  • Computer skills including MS Word, Excel and Outlook
  • Momentis ERP system knowledge an asset

Job Type: Full-time