Pineapple Bytes is a nationwide provider of point-of-sale, managed IT, and technology solutions serving retail and hospitality businesses across Canada. We are excited to welcome a motivated and detail-oriented professional to join our team as a Customer Billing & Agreements Administrator. In this role, you will be an essential part of our financial operations, ensuring accurate and timely management of accounts and monthly invoices along with effective handling of receivables.
You will collaborate closely with sales and finance department to support monthly and annual billing cycles and contribute to maintaining healthy cash flow for the company. This position offers an excellent opportunity for someone who enjoys working in a friendly, supportive environment and is passionate about financial accuracy, and customer communication. Our ideal candidate is organized, proactive, and thrives in a collaborative setting where every day brings new challenges and opportunities to learn and grow.
If you are looking to develop your career in account administration within a company that values your contribution and encourages professional development, this role is perfect for you.
Principal Accountabilities:
· Create, manage, and maintain accurate customer agreements, contract records, and receivables data to ensure financial integrity.
· Collaborate with clients on payment verification and maintenance of accurate payment data.
· Perform regular reconciliation of customer accounts and resolve any discrepancies promptly.
· Process new customer agreements, amendments, renewals, and cancellations.
· Issue invoices, monitor accounts receivable, and professionally follow up with customers regarding outstanding balances.
· Collaborate with sales and customer service teams to address billing inquiries and disputes.
· Prepare and submit regular reports on receivables status, cash flow forecasts, and agreement summaries to management.
· Identify and implement process improvements to enhance the efficiency of account administration activities.
· Assist with month-end and year-end closing processes as needed.
Qualifications
- Proven experience in account administration, receivables management, or related finance roles
- Strong understanding of invoicing, payment processing, and account reconciliation
- Excellent organization skills with a keen eye for detail
- Familiarity with using client relationship management software (Connectwise PSA considered an asset).
- Strong Microsoft office suite, especially excel (must be familiar with pivot tables and vlookups/xlookups), and PowerBI for reporting.
- Familiarity with accounting software is a plus
- High degree of accuracy with financial data.
- Effective communication skills for interacting with clients and internal team
- Ability to work independently as well as part of collaborative team environment.
- Willingness to learn
Key Competencies
- Integrity and professionalism
- Ability to work independently.
- Time management and ability to manage deadlines
- Initiative and willingness to learn
- Team collaboration
- Ability to ask questions and admit mistakes
Working Conditions
· Standard office environment. Hybrid or remote work arrangements may be considered based on operational requirements, performance, and manager approval. The company is committed to providing workplace accommodations in accordance with applicable human rights legislation.
· Occasional overtime during peak reporting periods, rarely required.
· Head office is in Dartmouth, NS. Preference will be given to applicants residing within the Halifax Regional Municipality
This is not an exhaustive list, rather intended to outline primary responsibilities. Additional duties may be assigned from time to time based on business requirements.
Pay: $45,000.00-$49,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- RRSP match
- Vision care
Work Location: In person
