Lead Associate, 20-20
Lowe's Canada
Mississauga, ON
Responsible for providing superior customer service by designing kitchens using computer-aided drafting 20/20 software.
From specifications provided by Kitchen Sales Specialist, prepare detailed design to meet customer needs. Create interior spaces that reflect customers’ needs and tastes. When necessary, follow-up with store Sales Specialist for any information necessary to complete design project. Cross training with role of Kitchen Sales Specialist may be required.
Assist in overseeing a team of 2020CDO associates

Work Schedule

  • Requires open availability 7 days per week, shifts starting as early as 7:00am end ending as late as 10:00pm.
  • Schedule may be changed by management based on the needs of the business.
  • Requests to be scheduled off for a specific day require advance notification and approval by supervisor.
  • Salaried full time position generally scheduled up to 40 hours per week.
Essential Knowledge, Skills

  • Ability to apply mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures.
  • Understand and respond appropriately to basic customer and employee inquiries.
  • Read, write and communicate using English language sufficient to perform job functions
  • Knowledge of company's mission, purpose, goals and the role of the employee in achieving them.
  • Experience with CAD design or design using 20/20 software preferred
  • Previous Interior Design or any other Design or Construction course an asset
  • 3+ years previous Kitchen/Bath experience an asset
  • Maintains expertise on all appropriate computers systems and vendor catalogues as required for designs
  • Ability to multitask many drawings at one time, excellent time management and organizational skills required
  • Ability to lead, demonstrate and coach effective design techniques within the centralized 20/20 team
Performance Standards

  • Receive & record all leads in SmartLowe’s
  • Check all completed design files & send back thru SmartLowe’s
  • Continuously check 2020CDO inbox, SmartLowe’s and SKYPE for queries from store specialists
  • Liaise with 2020CDO associates when problems arise to find solutions
  • Ensure that priority projects are completed by delegating the “to do” list with the 2020CDO associates
  • Be able to multi-task, working on quick revisions while doing other tasks
  • Time management skills to ensure requests are returned when required
  • Requires a high working knowledge of 20/20 version 11 design program, NKBA standards, Canada Building Code and spatial awareness
  • Professional manner to converse orally & in writing with store specialist, ASMs, FSMs and others daily
  • Responsible for wearing appropriate attire, and will be well groomed at all times.
  • Comply with performance criteria, standards of conduct, discipline and discharge procedures contained in the New Employee Orientation Guide and Employment Package, Store Operations Policy Procedure Manual, Human Resource Management Guide, Code of Ethics, Merchandise Maintenance programs, and Safety programs.
  • Must meet all PPA, PDP, or STAR review standards applicable to job.
  • Must be able to perform the job responsibilities, with or without reasonable accommodation.
  • Validation of designs completed by 20/20 operators to minimize customer delays and incorrect products being ordered.
### Exigences du poste

Physical Job Requirements

  • Ability to work long periods of time seated at computer and viewing computer screen.
  • Able to wear all necessary personal protective equipment to perform job functions.
  • Stand and/or sit continuously and perform job functions for a full shift with meal break.
  • Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items weighing up to 50 pounds without assistance.
  • Visual acuity to perform job functions. Ability to distinguish color to perform job functions.
### Conditions diverses

Environmental Concerns

  • The position is based in Milton.
  • Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.