Reporting to the Vice President, Customer Success, the Director of IT is a newly created role leading the effective and efficient delivery of infrastructure services to all of Delaware North from our Toronto Tech Hub. This includes planning, design, development, support, management and maintenance of the network, servers, Windows systems, desktop management, process controls, telecommunications, and data centers. The successful person leading in this role will manage a team of engineers to develop and deliver infrastructure projects, configuration templates, infrastructure deployment, and system management operating seamlessly with a Network Operations Center.
Develop and lead technology initiatives to deliver infrastructure capabilities for projects and ongoing management and support through development and partnership with a network operations center (NOC).
Build and maintain key elements of the enterprise infrastructure and related day to day support, including but not limited to global infrastructure management, mobility, cloud technologies, wireless networks, enterprise-scale messaging environments, Active Directory, global WAN, telecom solutions, storage, compute, backups and disaster recovery.
Develops technology standards, change management processes and performance metrics to ensure operations delivers value to the enterprise.
Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning
Maintains currency on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated and introduced to ensure IT capabilities respond to the needs of the enterprise's business strategy.
Develop and maintain policies, standards, and guidelines to ensure that a consistent framework is applied across infrastructure services.
This function operates across a global organization to drive operations excellence, maintain reliable foundational services, and be a champion for repeatable best practices.
Build organizational talent by creating a learning environment that ensures employees realize their highest potential.
Acts as a trusted advisor and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities.
Develop and manage relationships with key vendors for infrastructure support.
Bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field. Master’s Degree is preferred.
Minimum of 10 years’ experience in Information Technology with escalating responsibilities including management of an engineering team with P&L responsibility.
Demonstrated experience in working with globally distributed resources preferably with shared services model.
Leadership and interpersonal skills, such as leadership, facilitation, collaboration and negotiation.
Demonstrated ability to lead in a highly matrixed environment, and align to common vision, objectives, and outcomes.
Strong communication skills (spoken and written)
Ability to clarify complicated technical concerns to non-technical individuals.
In-depth expertise in software, hardware and systems engineering.
Organizational, project and program management planning skills.
Experience in financial modeling.
Extensive knowledge of various disciplines in Technology such as, network management, systems, cloud technologies, call center, security, disaster recovery, data integrity, operating environments, and data center support.
Strong change management knowledge using software repositories for configuration.
Strong knowledge of automation tools such as Ansible.
Must be able to travel up to 10% of the time, primarily to Global Headquarters in Buffalo, NY.
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.