Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.
In-Scope
Multiple Opportunities
Extended Hours: Monday - Saturday; 8:00AM-6:00PM on rotation
Temporary Length of Term: 1 year with the possibility of extension
Have you heard about some of the transformational changes happening at SGI or how fast we’re experiencing growth? It’s an incredible time to be part of SGI whether you’re just starting your career or looking for a change.
Customer Inquiry Rep 1s are expected to:
Answers difficult inquiries and provides technical assistance and information relating to the services, products and programs offered by SGI Auto Fund and/or explains licence issuing procedures, legislation and regulations to issuers, employees, and/or the public by telephone.
Determines class or permit type, calculates applicable fees and refunds, and corrects motor vehicle licencing products including, but not limited to, registrations, drivers' licences, permits and vehicle impoundments.
Provides telephone support for Issuers who are inquiring about processes for motor vehicle licencing products including, but not limited to, registrations, licences, permits, vehicle impoundments and other related documents in accordance with established procedures and schedules, using manuals and automated systems.
Performs vehicle registrations, issues permits, temporary insurance cards, assigns PIC #, renews driver licences and other types of Auto Fund transactions for customers over the phone.
Answers routine inquiries and provides information to issuers, the public and employees relating to corporate programs or initiatives.
Answers inquiries related to the Automobile Accident Insurance Act, the Traffic Safety Act and other related Acts and their regulations.
Performs related duties as assigned.
Requirements:
Experience in a customer-oriented service or call center role.
Demonstrated ability in: customer focus, communication skills, time management and organizational skill, teamwork and collaboration, accountability and work ethic, and curiosity, inquisitiveness, and business acumen.
Successful candidates will be required to enroll in a Chartered Professional Insurance (CIP) course.
When applying, include a cover letter describing your professional interests and motivation for applying, a resume highlighting your qualifications and experience, and be sure to answer all the questions in the application.
We thank all applicants for their interest; however, only shortlisted candidates will be contacted to go through the next stages of the assessment process, which can include online assessments that demonstrate key business skills including planning and organizing and written communication.
Your customer’s experience is your top priority, you take pride in providing high quality work and you look for ways to be a leader in all that you do. If this inspires you, then we’re excited to hear from you!
Additional Information:
The Government of Saskatchewan has implemented The Public Employer's COVID-19 Emergency Regulations requiring all public sector employees, including SGI and SGI CANADA Insurance Services Ltd. (regardless of region) to be fully vaccinated or provide routine proof of a negative test result. If individuals are invited for in-person interviews they will be required to provide proof of full vaccination or a negative test result taken within the last 72 hours.
Pay Range:$26.12 - $32.65
Posting Close Date:
January 30, 2022
As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.