Crisis Response Coordinator
Ontario Native Women's Association
Thunder Bay, ON
The Ontario Native Women’s Association is dedicated to ending violence against Indigenous Woman.

Under the direction of the Program Manager of Services, the Crisis Response Coordinator will provide systemic advocacy and system navigation for immediate response to women at risk of human trafficking or leaving a situation of trafficking, by providing immediate support to the crisis response workers r and stabilization with transportation to safe housing and access to supports as they require. The Crisis Response Coordinator Worker liaise with police services and will ensure ongoing trauma informed, culturally based support are provided until the woman has safely transitioned to appropriate long term supports.

The Crisis Response Coordinator will work one on one with the Crisis Response Team to provide, cultural programming, referrals, advocacy and services.


Minimum degree in Counselling, Social Work or Psychology (Masters preferred)

Minimum 3 years previous experience working with and advocating for sexually trafficked women

Minimum 3 years experience advocating and supporting Indigenous women

A strong understanding of gendered violence from an integrated feminist, anti-racist, anti-oppression perspective is required

Commitment to supporting sexually trafficked women

Specialized training in sexual violence

Proven work experience in crisis support and ability to mediate conflict

Specialized knowledge of trauma, mental health and substance abuse issues

Ability to work with client centered approach

Proven ability in case management and systemic navigation

Knowledge of gender based analysis theory and methodology

Excellent oral and written communications

Strong organizational, project management and time management skills

Experience working on a collaborative team

Able to manage many conflicting priorities simultaneously, with the ability to prioritize

Strong connection to other social service providers within the community

Knowledge and working of not for profit Indigenous organizations

Candidate must be willing to work flexible hours as needed

Demonstrated ability to work independently with minimal supervision

Previous experience in a supervisory role

Proficiency in Microsoft Office (Word, Excel, Outlook, Powerpoint,) and other computer software

Criminal Reference Clearance (CPIC) and Vulnerable Sector Clearance are requirements of the employment offer

Valid driver’s license and access to a reliable vehicle with minimum 2 million liability insurance is required

1. Provide case management services to sexually trafficked women which includes assessment, developing safety plans, short and long term planning, supportive counselling and follow up services when required

2. Provide targeted outreach to sexually trafficked Indigenous persons

3. P rovide support, advocacy, referrals and connections to woman and community resources as needed

4. Provide crisis intervention and referrals to ongoing counselling services to survivors of human trafficking

5. Work with police services to establish partnerships and protocol to support trafficked women as they leave

6. Provide trauma informed crisis care and stabilizing supports

7. A ct as an advocate and resource person for the organization on issues specific to sexually trafficked women

8. Provide accompaniment to women as required including transportation as needed

9. Assess client crisis needs and develop and implement a plan of stabilization

10. Carry out crisis stabilization and service delivery/client contact documentation in a timely and professional manner

11. Collect data, and ability to provide funder reports and statistic accurately and on time

12. Provide training to employees, colleagues, community members, support services

13. Consistently evaluate the program to ensure service delivery

14. Work collaboratively with all team members, community services and supports

15. A bility to assess and compile environmental scan within Thunder Bay and surrounding Districts

16. O ther duties as assigned.

Culture - Takes personal responsibility to increase sensitivity, awareness and implementation of ONWA’s cultural teachings and organizational practices in both professional conduct and work-related deliverables.

Support and work towards the overall aims and objectives of the ONWA.

Adhere to all policies and procedures

Complete monthly reporting and submit to Manager when required
Complete quarterly reports on or before the requested due date.
Complete and assess environmental scans.

Complete and attend supervisions with Manager on a regular basis
Other reports or admin as assigned

1. Adhere to the Policies and Procedures as set by the ONWA

2. Representation on committees as required for the enhancement and benefits of ONWA’s programs.

3. To network and promote ONWA and all ONWA related programs. Adhere to professionalism at all times and maintain good communication.

4. Maintain professionalism at all times.

The completion of functions outlined in the description and the achievement of goals set to a high level.
Attendance and conduct at work according to the requirements of the Association’s Personnel Policy.
Adherence to the Code of Ethics, and positive relationship building.

1. Promote the program within the community.

2. To adhere to professionalism is representing the organization at all times and maintain good communications.

To execute duties and responsibilities outlined in the job description.

The Crisis Response Coordinator will be directly accountable to the Program Manager of Services for the proper completion of the functions outlined in the job description.