Technical Analyst - Tier 2 Support Desk
Accurate Network Services Inc.
Edmonton, AB

Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer geeks

The person who holds this role is the voice at the end of the line providing unseen—but awesome (not to mention critical)—customer support.

Are you our next Service Desk Technical Analyst? If so, your glass is half full. You’re a purveyor of galaxy-class customer service who empathizes with the technologically-illiterate; while fluent in technical jargon, you are also well-versed in “plain English.” You mop up service tickets like you’re cleaning up the streets of Gotham (if Batman kept excellent ticket notes, that is), and prioritize like it’s a superpower. You think creatively, forging new paths where none exist. And hey—you probably have at least 3 years training in computer and network troubleshooting/administration, and are a Microsoft Certified Administrator.

We do place a heavy focus on certifications here at Accurate, so you may be asked to get yourself some new or updated certifications as a condition of the job offer!

If you have Sharepoint and Office 365 experience we'd consider that an awesome advantage!

Recognize yourself in there? Read on.

Accurate Network Services Inc. is an Edmonton-based company providing common sense, practical IT solutions for small and medium-sized businesses. At Accurate, we strive daily to foster a community of creativity, learning, acceptance, and humility. Our values are a way of life for us, not empty words plastered on the wall behind the coffee machine. To be a part of the team, you’ll need to get behind the values.

We think Accurate is a pretty sweet place to call your work home. When we’re not Jedi mind-bending computers to our will, we may be go-karting, mini-golfing, or throwing axes at things (in a controlled setting—we’re not animals). Or, perhaps, we’re taking advantage of the company’s personal fitness and professional development allowances. Sound like something you want to be a part of? We’d love to hear from you.

In your cover letter, please answer the following questions:

  • What do you find appealing about this job?
  • What does customer service mean to you?
  • When are you available to start?
  • What are your salary expectations?

Job Type: Full-time

Salary: $48,000.00 to $60,000.00 /hour

Experience:

  • Technical Support Desk: 2 years (Required)
  • Office 365 / Cloud-based technology: 1 year (Preferred)

Location:

  • Edmonton, AB (Required)

Licence:

  • MCSA (Required)
  • A+ (Required)

Language:

  • English (Required)