This posting is for a temporary full-time contract from August 24th, 2026, to January 30th, 2027.
As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western's Residences. Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, and general questions about Western and residence are the primary responsibilities of the role. Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building. Residence Clerks are expected to be vigilant at all times and to watch who enters and exits the building, reporting any suspicious activity to residence staff or Campus Police.
Duties would include:
- Handling large volume of questions from parents, guests, and students at the front desk, and/or by phone, and/or by email regarding residence
- Controling and monitoring residence access both through issuing new and spare keys to residents as well as issuing restricted keys to trades personnel
- Logging all building activity reported to the front desk and dispatch Residence Staff to investigate as deemed necessary
- Performing regular audits of restricted keys and inform Associate Director or Housing Operations Coordinators of any discrepancies immediately
- Performing regular building rounds ensuring perimeter doors are locked/unlocked at various times of the day and report any suspicious activity to a residence staff member
- Monitoring the fire alarm panel and reporting any potential problems to the Manager/Acting Manager
Qualifications
Required training will be in-person August 24 to August 28, 9a-5p. Regular working schedule will start September 5. Applicants may be required to work special event dates (such as Orientation Week, Homecoming, Halloween, and St. Patrick’s Day).
Applicants must have a strong knowledge of Microsoft Windows and possess a general understanding of all Microsoft Office products. Applicants must be fluent in both written and spoken English.
Education:
- Secondary School Diploma
- 1-2 years of post-secondary education is preferred
Experience:
- Minimum 2 years customer service experience is required
Skills, Abilities & Expertise:
- Reliable, dependable and the ability to consistently work weekends and overnight shifts
- Excellent written and verbal communication skills and an ability to express ideas clearly
- Must have a strong knowledge of working in a Windows based environment
- Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
- Strong customer service skills and an ability to deal with difficult people
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow processes and practices with high attention to detail
- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable
