Customer Service Representative
Service New Brunswick
Hampton, NB
Service New Brunswick
Customer Service Representative
Permanent part-time
Administrative Services Level 3
Open Competition

Service New Brunswick is seeking an individual to join the Hampton Service Centre as a Customer Service Representative.

As a member of the Service Centre, you will be responsible to provide overthe-counter government services to the public in accordance to related acts, policies, and procedures. Responsibilities will include but are not limited to:

Assessing the needs of clients
Examining and verifying provided information and attest or witness its validity
Accessing and processing computerized forms
Updating databases
Processing payments, cash handling and balancing
Performing other related tasks as required
ESSENTIAL QUALIFICATIONS: High school or GED supplemented by a one-year related post-secondary diploma plus a minimum of three years of related work experience. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French and is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

Processing complex computerized transactions
Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

SPECIAL/OPERATIONAL REQUIREMENTS: You must be eligible for appointment as Commissioner of Oaths. Some weekday evening and Saturday morning work hours may also be required. Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick driver's license and have their own means of transportation.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

Analytical Thinking
Client Service Orientation
Commitment to Learning
Effective Interactive Communication
Results Orientation
Teamwork and Cooperation
TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

Ability to Use Office Technology, Software, and Applications
Records and Information Management
Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $38 272 - $46 410 annually- Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation.

We encourage applicants to apply on-line at, or by mail at the following address by October 22, 2019 indicating competition number R85-2019/20-842. This competition may be used to fill future vacancies at the same level within the same work location.

Service New Brunswick
Human Resources
Westmorland Place
P.O. Box 1998
Fredericton, NB E3B 5G4
Telephone: (506) 457-3580

We thank all those who apply, however, only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.
We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!