The Coordinator, Language Services (LS) plays a key role in supporting the development and maintenance of quality programs and services and provides program and administrative coordination including database management of language services in the health regions and to external customers. Reporting to the Director PLS, this position plays a key role in establishing relationships with clinical, site operations and programs to understand how best to meet their LS needs within their clinical environments. The Coordinator educates health authority staff on LS best-practices, administers LS guidelines and procedures, and provides analysis of utilization statistic, presenting issues and recommendations for service improvements and educational projects and initiatives that ensure the efficient operation of LS in the health regions. Utilizing exceptional communication, organizational and analytical skills, this role supports the development of service improvements that streamline processes and create efficiencies thereby decreasing costs while contributing to the health authority’s goals of patient-centered care.
What you’ll do:
Meet with programs and service areas leaders and/or their delegates to provide communication tools and templates, develop improvement strategies related to program efficiencies, and troubleshoot process issues related to interpreting services at the clinic level.
Gather information from various sources, prepare and analyze regular utilization reports for LS, liaises with clinical and program staff at regions, present and discuss utilization trends, analyze site requirements and recommend actions to improve services in alignment with LS best practices PLS guidelines and procedures and supports implementation.
Liaise with clinical and program staff to identify specific learning needs related to language services. Develop, implement, and facilitate in-services and education sessions for new and existing service users. Review and update online training for service users.
Liaise with clinical and program staff to create awareness of services at strategic planning level/profile and budget planning and to drive operational efficiencies.
Participate in program strategic planning and provide feedback to Director regarding any service needs.
Maintain updated records of IS policies, procedures and appropriate files and assist in operational reviews and analyses of procedures, policies, strategies and infrastructure of PLS. Collaborate with the Director to identify changes required to current system, obtains feedback from relevant team members and works to support the implementation of changes to improve service delivery and decrease costs for the PLS.
Retain current language industry knowledge of issues/concerns faced by community interpreters to ensure PLS procedures and protocols are relevant.
What you bring:
A level of education, training, and experience equivalent to a Diploma in a relevant discipline such as Sociology/Anthropology, Healthcare Administration or Health Sciences plus a minimum of three years of recent, related experience in a corporate, healthcare or clinical services environment including at least 1 year experience in a health care environment.
In depth knowledge of the health system and excellent understanding of multicultural and multilingual issues, impact of immigration and language barriers.
Strong presentation, written and verbal communication skills are required, as well as the ability to balance perspectives and negotiate clear understanding.
Ability to work as a member of a high-functioning team, take initiative and think creatively, critically and independently with a high degree of judgment and diplomacy in an atmosphere where guidelines may be uncertain and operational innovation is expected.
Ability to interact and communicate effectively and collaboratively in a multi-disciplinary environment with individuals at all levels and/or from diverse backgrounds.
Demonstrated ability to function in a fast-paced, demanding environment, with the ability to meet and adapt to changes in organizational priorities.
Demonstrated ability to function in a computerized environment, including advanced skills with all MS Office programs, and a keen ability to quickly learn new technology and systems.
Excellent organizational skills and attention to detail. Ability to prioritize workload to meet deadlines.
What’s in it for you:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job type: Regular Full-Time
Location: 1795 Willingdon Ave. Burnaby, BC
Closing date: Open until position is filled
Reference number: 103569
The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.