CUSTOMER SERVICE REPRESENTATIVE - VANCOUVER
Paragon Testing Enterprises
Vancouver, BC
Company Description
PARAGON TESTING ENTERPRISES operates in the highly competitive and rapidly growing industry for English
proficiency tests and their instructional products and services. As a subsidiary of The University of British Columbia
located in Vancouver, British Columbia, Paragon aspires for its tests to become the Canadian tests of choice for immigration to Canada and for admission to Canadian universities and colleges via the implementation of cutting-edge practices; our drive for excellence and maximizing potential and expertise.

Position Summary
Work under the guidance and direction of the Manager, Marketing and Customer Service and the Customer
Service - Team Lead, to provide customer service to prospective test takers, end-user clients, and partner
organizations regarding PARAGON’s tests and instructional materials.

Responsibilities

These responsibilities include, but are not limited to:
  • Provide comprehensive customer service to test takers via email, telephone, online chat, mail, and face-to-face interactions
  • Process customer requests (i.e. registrations, transfers, and cancellations) in a timely manner
  • Promote the consumption and delivery of PARAGON’s tests and instructional materials to prospective test-takers, end-user clients, and stakeholders
  • Refine administrative procedures for effective delivery and implementation of PARAGON’s tests and instructional materials
  • Provide input to updates of registration and reporting databases
  • Maintain the point-of-sales systems for registration and sale of instructional materials in conjunction with the facilities coordinator
Start date: As soon as possible
Salary: Commensurate with candidate’s qualifications
Length of position: Permanent, full-time

Desired Qualifications

  • Undergraduate degree
  • At least one-year of work experience in Customer Service
  • Sensitivity to inquiries from test takers for whom English is not their first language
  • Knowledge and experience with business and office procedures, practices, and their applications.
  • Experience with computer business applications required including Windows Office (Excel, Word, Access), email.
  • Ability to pay careful attention to detail, to work effectively within a team environment, to exercise tact, discretion, and confidentiality, and to work under pressure to meet deadlines.
  • Effective oral and written communication, strong interpersonal skills, problem solving, customer service, and organizational skills.
Other requirements
o Canadian citizenship, Canadian permanent resident, or permit to work in Canada
o Willingness to work weekends, early mornings, and evenings as required

We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates
selected for interviews will be contacted.

Paragon offers a comprehensive and competitive wellness benefits package to employees and their eligible
dependents.

Competition closing date: Until position is filled
Location of position: Vancouver, B.C