Administrator Long Term Care
Niagara Region
Niagara, ON

Serving a diverse urban and rural population of more than 430,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Reporting to the Director of Seniors Services, the Administrator Long Term Care is responsible the overall operation and coordination of safe, resident/client focused, effective systems and processes in the Long Term Care Home to residents/clients, while ensuring compliance with Ministry, legislative, and corporate expectations.

  • Post-secondary degree/diploma in Health or Social Services
  • At least 7 years of current related experience in a Long Term Care Home
  • At least 7 years of current related experience in management.
  • Demonstrated leadership and communication skills, human resource management, and ability to build a team preferred.
  • Knowledge of computer software applications, including word processing and spreadsheets, preferably Microsoft Office applications.
  • Knowledge of electronic documentation software
  • Knowledge of the Ministry of Health and Long Term Care Homes Act and Regulations; Occupational Health and Safety Act; and the Accreditation Process
  • Completion of the Administrator Leadership Program
  • Improving Fire Safety for Vulnerable Ontarians: Training for Owners/Operators of Care Occupancies, Care and Treatment Occupancies, and Retirement Homes.

Manages the operations of the Long Term Care Home:
  • Provides leadership, uses critical thinking, and manages all aspects of operations of the Long Term Care Home, establishing goals and objectives that align with the divisional operations plan and strategic directions, Departmental and Corporate priorities, and the Council Business Plan. Measure and evaluate progress accordingly.
  • Directs the development and maintenance of systems and processes that ensure the Long Term Care Home is compliant with all elements of the Long Term Care Act.
  • Directs the development and maintenance of systems that provide opportunities for effective communication with residents, clients, and families (eg. information sessions, support groups, satisfaction surveys).
  • Prepare quarterly reports to the Director including budget variance analysis, compliant trend analysis, critical incident reporting trend analysis, near miss trend analysis, emergency preparedness status, health and safety checklist, core program updates, quality improvement plan, and balanced scorecard.
  • Oversees the Continuous Quality Improvement Programs (CQI) of the Home such as Inspection Protocols, indicators, and annual program evaluation, balanced scorecard.
Identify areas for improvement, trends, and implement initiatives.
  • Promotes, supports, and participates in a system of standards through the Accreditation process.
  • Oversees emergencies in the Long Term Care Home such as fire, missing residents, medical emergencies, bomb threats, chemical spills, loss of hydro, etc. Plans emergency scenarios and ensures staff training
  • Directs and ensures the coordination of ordering, inventory management, distribution, and appropriate and safe use of supplies and equipment for the Long Term Care Home.
  • Exemplifies and ensures excellent customer service.
  • Chairs/attends various meetings as required
Adherence to legislation/policies and procedures:
  • Ensures policies and procedures are established, implemented, revised, and adhered to for the Long Term Care Home
  • Ensures expectations from the Ministry of Labour and Ministry of Health and Long Term Care are followed
  • Develops and implements systems and processes that ensures the Long Term Care Home is compliant with all elements of the Long Term Care Act and other relevant legislation (Coroners Act, Regulated Health Professionals Act, Old Age Security Act, Public Trustee Act, Family Benefits Act, Power of Attorney Act, Liquor License Act, Ontario Human Rights Code, Ontario Fire Code, Environmental Protection Act, Occupational Health and Safety Act, Workers Compensation Act, Employment Standards Act, Labour Relations Act, Ontario Electrical Code, Public Health Act, and Food Premise Act.)
  • Maintains an active presence in the home to ensure the safety and quality of service provision, adherence to policies and procedures, and the effectiveness of systems and processes.
  • Ensures the implementation of risk management related activities to optimize resident safety and mitigate risk related to training, physical plant, equipment, systems and processes, regulations and legislation.
  • Ensures compliance in clinical documentation and care planning procedures and various applicable college standards.
  • Ensures reports to the Ministry and LHIN are completed (eg. Late Career, High Intensity Needs Funding, Physiotherapy reporting)
Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results.
  • Enables results with the organization’s human capital strategy to foster employee engagement.
  • Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
  • Ensures alignment and coordination of activity and quality of output between teams under their direction
  • Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
  • Ensures staff has the information and resources to make successful plans and decisions.
  • Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
  • Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
  • Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace inspections, monitoring, accident reporting and investigations, and ensuring any observed hazards or lapses in the functioning of OH&S processes, and other OH&S concerns are responded to promptly.
  • Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures.
Develops, manages, and administers annual and multi-year Capital and Operating budgets for the operating unit ensuring support of Council’s objectives, financial transparency and accountability, monitoring budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies.
  • Ensure goods and services are acquired in accordance with the procurement policy.
  • Authorize, and administer the acquisition of goods and services for the operating unit and direct reports in accordance with the procurement policy and procedures
Manages Relationships:
  • Oversees escalated complaints from residents, clients, and/or families Represents the Home in Provincial, Regional, and community planning forums or meetings
  • Promotes the Home’s image in the community through various methods such as liaison with community organizations, public speaking.
  • Oversees relationships in the Long Term Care to ensure all involved are working as One Team.
  • Supports the management team in the Long Term Care Home as needed, in projects and initiatives aimed at improving resident care standards and the operation of the Home.
  • Collaborates with the interdisciplinary team and peer Administrators at the other seven Niagara Region Long Term Care Homes.
  • Oversees various contracts related to the Long Term Care Home.
  • Consults with professional staff and agencies to deliver the appropriate services to meet the Home’s needs.
  • In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance Certificate for the vulnerable sector.
  • This position requires the incumbent to undergo and pass a Tuberculosis screen as required by the corporation.
  • Must maintain the ability to travel in a timely manner to other offices, work locations, or sites as authorized by the Corporation for business travel.
  • Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values of service, honesty, choice, partnership and respect.
Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.