Our Organization:
Allen Gray Continuing Care Centre is a long-term care facility owned and operated by the Gray House Guild, a non-profit organization. We are dedicated to providing the highest quality of care and service to our residents. Our team of experienced healthcare professionals is committed to providing excellent care and creating a supportive environment for our residents. The Allen Gray Continuing Care Centre offers senior long-term care and independent living. We also have an Adult Day Support Program and Child Daycare Services onsite. Our team of professionals are dedicated to providing quality care and services to our residents and clients. We value our employees and strive to create a supportive and rewarding work environment.
Position Summary:
The Unit Clerk is responsible for providing overall administration, staffing and clerical support to the Nursing Care Team. The Unit Clerk requires strong customer service skills to promote positive working relationships with Residents, families, and co-workers. All duties must be delivered by the Allen Gray Continuing Care Centre's policies and procedures.
Duties and Responsibilities:
· Greet Residents and Visitors at the desk in a friendly, courteous manner. Always present a positive image while directing Residents, Visitors, and employees to appropriate areas. Make all Residents and Visitors feel welcome and cared for.
· Assist Care Management with the Move-In process. Assemble Resident Chart. Place labels and forms on the Chart. Enter demographic information in the "PointClickCare (PCC)" system.
· Assure that current family information is recorded in the Resident Chart.
· Coordinate Move-Out transfer of Residents. Prepare medical record for Move-Out
· Notify department of Move-Ins and Move-outs to enable follow through duties of other departments.
· Answer the telephones efficiently and courteously; relay messages and calls to appropriate personnel and Residents; relay information to other departments as needed.
· Coordinate activities of other departments of nursing. Note departure and return of Residents to and from the facility.
· Complete order forms for needed equipment or supplies from approved vendors. Place nursing orders every week.
· Maintain Chart and medical records in an orderly manner. Keep Charts supplied with needed forms and make sure all forms have the Resident label attached.
· Complete lab and x-ray requisitions weekly and as needed.
· Two days prior to each month end, replace appropriate forms into the Resident Family binder.
· Make appointments for Residents, outside medical and dental visits and arrange for transportation by family, DATS, or inter-hospital transfer.
· Manage emergency 911 request, including contacting EMS, completing forms, photocopying Chart, MARS, and Level of Care.
· Arrange for replacement Staffing. Document where appropriate. Email necessary Leadership of changes.
· Schedule and confirm Resident Care Conferences. Email the schedule to the Leadership Team.
· Advise the RN/ LPN when a physician or specialist is "on rounds" or visiting the Home.
· File and maintain the Move-Out health records.
· Update podiatrist list, maintain podiatrist appointment. In the Nursing Communication Books, provide a reminder of the date of the podiatrist visit.
· Thin, maintain and update the Nursing Communication Book and Resident Label Binder.
· Assist Director of Care and Resident Care Manager with data collection for Quality Improvement. Prepare correspondence, policies and procedures, directives for the Leadership as requested.
· Keep Nursing Station areas clean, tidy, and free of clutter.
· Ensure that Resident personal clothing that requires labelling is placed in a clear bag and sent to the laundry. Fill the laundry request form.
· Stock needed clerical supplies and forms in designated areas.
· Attend all Nursing Staff Meetings. Prepare agenda and minutes of the meeting. Post for communication. Provide electronic copies of the minutes to the necessary Management.
· Complete weekly Payroll as assigned.
· Maintain seniority list.
· Other assigned duties.
Qualifications:
· Completion of a Unit Clerk Certificate and/or Diploma, from an accredited educational institute or related experience.
· Completion of a Medical Receptionist Certificate or Diploma from an accredited educational institute
· Asset with knowledge of MDS/ InterRAI.
· Intermediate computer skills, including Outlook, Word, and Excel.
· Prefer at least two years of prior experience as a Unit Clerk in a long-term care is preferred.
· Prior work or volunteer experience working with seniors is preferred.
· Equivalences may be considered.
· Must be an individual who enjoys working in a fast-paced setting.
· Good verbal and written communication skills are essential.
· Must be able to maintain a high degree of accuracy under stress.
· Must have excellent time management skills and the ability to meet deadlines.
· Must have a Criminal Records check completed.
Health and Safety Responsibilities:
- Responsible for reading, understanding and complying with Allen Gray Continuing Care's and provincially mandated Occupational Health and Safety policies and safe work practices.
- Involved in all aspects of the Health and Safety Program, including:
- Uses safe work procedures,
- Promotes health and safety policy and awareness,
- Makes safety suggestions.
- Responsible for taking every reasonable precaution to protect the safety of Residents, themselves, other employees, and the public.
- Report any good catch (near miss), injury, accident, or equipment damage to the supervisor immediately and complete the required reports.
- Report and correct unsafe conditions.
Job Type: Full-time
Pay: $23.70-$31.68 per hour
Benefits:
- Dental care
- Extended health care
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Unit Clerk: 2 years (required)
Work Location: In person
