Company Overview
AGROCAN is a well-established food import company based in Mont Royal, Quebec, with over 30 years of experience in delivering quality food products. We are committed to providing exceptional customer service and fostering a multilingual environment that values diversity and excellence.
Summary
Customer Service Representative based in Mont Royal, Quebec. Join our team to help us maintain our reputation for outstanding service by assisting our clients and ensuring their needs are met with professionalism and care.
Responsibilities
- Respond to customer inquiries via phone and email promptly and professionally.
- Provide accurate information about our food products and services.
- Process orders, data entry, and follow-up to ensure customer satisfaction.
- Communicate effectively in English and French to serve a diverse client base.
- Upsell products when appropriate to enhance customer experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service quality.
- Handle complaints and resolve issues efficiently, demonstrating excellent phone etiquette.
- Qualifications
- Proven experience in customer service or related roles.
- Excellent communication skills in English; French, Greek an asset.
- Ability to handle multiple tasks with attention to detail.
- Strong interpersonal skills and a positive attitude.
- Multilingual abilities are highly valued.
- Familiarity with data entry and analysis tools is advantageous.
- Professional phone etiquette is essential.
- Previous experience in food or import industries is a plus.
Ready to bring your customer service expertise to a dynamic team dedicated to excellence? We look forward to your application—let's create memorable experiences together!
Pay: $18.00-$22.00 per hour
Work Location: In person
