Join the Novus Automotive Family at Marigold Ford Lincoln!
As the premier Ford Lincoln dealership in the Whitby region, Marigold Ford Lincoln (MFL) has earned a reputation for surpassing client expectations every single day. We believe in providing personalized service to our customers and making their journey as MFL buyers or owners as enjoyable as possible.
We are now looking for passionate individuals to join our team and contribute to our continued success. At MFL, you will have the opportunity to work in a dynamic and supportive environment where your skills and dedication will be valued.
If you're enthusiastic about delivering exceptional service and being part of a team that values excellence, Marigold Ford Lincoln is the place for you.
Meet Novus Automotive: In 2024, we launched a forward-thinking dealership brand that encompasses six dealerships across the Durham Region, including MFL. We are Novus Automotive, dedicated to reshaping the relationship between dealerships and drivers by crafting seamless experiences that bring peace of mind to the road.
Position Overview:
The Service Advisor at Marigold Ford Lincoln plays a vital role in delivering exceptional service department experiences to our continuously growing customer base. As the intermediary between the customer and our technicians, the successful candidate will provide guidance and assistance while recommending required services. An ability to use advanced communication technology including chat, text and video is a required skill for this position.
What You'll Do:
- Act as the go-to person between our valued customers and our skilled technicians, ensuring seamless communication and top-notch service.
- Elevate the customer experience by using tools like video and digital updates to build trust and transparency throughout the maintenance or repair process.
- Greet every customer with a friendly, professional attitude that reinforces their loyalty and sets the tone for a positive experience.
- Help customers with vehicle pick-ups and make sure their records are current, so we can personalize and streamline their future visits.
- Clearly explain the work completed and upcoming maintenance needs, so customers leave informed and confident.
- Keep customers posted when back-ordered parts arrive and ensure they’re promptly contacted.
- Review work in progress and open repair orders to make sure everything is running on time and to standard.
- Accurately diagnose and document customer concerns to ensure technicians have clear direction.
- Take on additional projects or tasks as needed to support your team and grow your skills.
What You Bring:
- Previous experience as a Service Advisor within the automotive industry
- Strong verbal and written communication skills to connect with both customers and team members.
- Valid Ontario Class ‘G’ Driver’s License.
- Previous experience in customer service roles with a passion for delivering standout experiences.
- Proficiency in PBS would be considered an asset
- Ability to use communication technology including chat and text
What We Offer:
- Paid time off to support you right from the start! Including, 5 paid personal days, 3 weeks of vacation time (with 4 weeks after 5 years, and 5 weeks after 10 years), 2 paid volunteer days, 3 paid bereavement days and 5 paid new parent leave days
- Enrollment in our comprehensive benefit plan day one
- Compensation: ***This role has a base salary plus bonus incentives. The estimated compensation range of $65,000–$100,000 includes potential bonuses and is not guaranteed. Actual compensation may be higher or lower depending on individual performance and experience***
- Tools for success including ongoing training and management support
- Career growth opportunities
- Great team environment
We thank you for your interest in employment with Marigold Ford Lincoln, however, only applicants selected for an interview will be contacted.
Please note, this posting is intended to fill an existing vacancy within our organization.
Novus Automotive is committed to providing accessible employment practices that are following the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please contact [email protected].
Job Type: Full-time
Pay: $65,000.00-$100,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Ability to commute/relocate:
- Whitby, ON L1N 2K2: reliably commute or plan to relocate before starting work (required)
Experience:
- PBS Systems: 1 year (preferred)
- Automotive Service Advisor: 1 year (required)
Licence/Certification:
- Ontario Class G Driver's License (required)
Work Location: In person
