Counsellor, Remote
Kids Help Phone (Alberta Region)
Work at Home
Kids Help Phone is on a transformational journey, one that will see us change the landscape of youth mental health in the coming years. We can’t do it alone. We need team members that are passionate about making a real difference in young people’s lives. It will take courage. It will take all of us.

Our journey has taken us to the next level which is remote (working from home) Professional bilingual (French & English) Counsellors. If you are a professional counsellor, and have access to stable telephone and internet service, and a workspace that supports confidentially, while minimizing distractions, this could be for you.

History in the making! Does this sound like a journey you want to be a part of?
Join us!

COUNSELLOR POSITIONS
WORK AT HOME, REMOTE
(work from home- in Province of Alberta)

RATE OF PAY: $21.75 per hour/ plus $1.25 overnight shift premium
Paid Hours: 31.5 hours per week
Positions: multiple roles available
Language: English
Location: Work from home role/ must have place of residence in Alberta
Role: Permanent full time employee with benefits
Rotations: two (2) shifts available

Shift #1:Based on 2-week rotations:
  • 1st week has Sunday, Wednesday & Thursday off
  • 2nd week has Monday, Tuesday, Friday & Saturday off/ then back to rotation 1 which is Monday
Rotation 1: Monday, Tuesday, Friday, Saturday
The shift is ten (10) hours long, nine (9) hours paid, starting at between 8:00 p.m. and 10:00 p.m. and ending ten (10) hours later between 6:00 a.m. and 8:00 a.m. (all Eastern Standard Time)

Rotation 2: Sunday, Wednesday, Thursday
The shift is ten (10) hours long, nine (9) hours paid, starting at between 8:00 p.m. and 10:00 p.m. and ending ten (10) hours later between 6:00 a.m. and 8:00 a.m. (all Eastern Standard Time)

Shift #2:
Based on 2 week rotations
  • 1st week has Monday, Tuesday, Friday, and Saturday off
  • 2nd week has Sunday, Wednesday and Thursday, off/ then back to rotation 1 which is Sunday
Rotation 1: Sunday, Wednesday, Thursday
The shift is ten (10) hours long, nine (9) hours paid, starting at between 8:00 p.m. and 10:00 p.m. and ending ten (10) hours later between 6:00 a.m. and 8:00 a.m. (all Eastern Standard Time)

Rotation 2: Monday, Tuesday, Friday, Saturday
The shift is ten (10) hours long, nine (9) hours paid, starting at between 8:00 p.m. and 10:00 p.m. and ending ten (10) hours later between 6:00 a.m. and 8:00 a.m. (all Eastern Standard Time)

Mandatory online training starting on May 27, 2019 for one 1 week (Monday to Friday) from 10:30 am to 6:30 p.m. (Eastern Standard Time) through WebEx.

Applicants must be available to work shifts as posted. Shift schedules may be revised on review of service needs.

THE ORGANIZATION:
Kids Help Phone is a Canadian and world leader, known for our expertise and continuous innovation as Canada’s only 24/7, bilingual (English and French) professional counselling, information and volunteer support service for young people. Since 1989, we have offered kids, teens, and young adults a critical lifeline of hope and support through our free, anonymous service, which research shows significantly improves youth mental health. Young people reach out to Kids Help Phone from every corner of the country via phone, Live Chat, our internationally-recognized website, and through our confidential volunteer-led texting service (available nationwide by the end of 2018) in addition to having access to our database of local youth-serving programs. Kids Help Phone is a registered Canadian charity, and we raise the majority of our revenue from individuals, foundations, corporations, and community fundraising. Thanks to our generous donors, we can work to achieve our vision of a future where every young person in Canada will access the support they need, in the way they need it most.

RESPONSIBILITIES:
Our counsellors provide high quality professional telephone, web and chat-line counselling, education /referral to children and youth contacting Kids Help within a context of protection and empowerment of children and families to support the care of children and adolescents. The successful incumbents will provide assessment, counselling and support to children and youth in crisis and where appropriate provide referral to local community services to ensure effective professional response to the specific crisis. This includes assisting children and youth in distress and/or requesting supportive and educational services using methods and interventions defined within the context of professional social work practice while incorporating additional skills generally gained through exposure to other “helping professional practices and methods”, and completing required documentation to support direct service for telephone or chat-line interventions.

Our counsellors also:
  • Participate and attend in-service training, clinical consultations, monthly staff meetings, shift debriefs, and other professional development activities
  • Maintain a sound knowledge of various national and provincial laws affecting the lives of children and young people at risk to provide sound decision making support regarding appropriate and relevant referral to community authorities
  • Share areas of expertise and participate in developing resources for the department
  • Follow professional problem solving models
  • Actively participate in the process of individual clinical supervision and coaching
  • Facilitate the growth and understanding of the importance of a healthy lifestyle in which each child or youth is equipped with various tools and skills required to respond to the day-to-day demands of living in a dynamic family group, within a community and within a larger society
  • Represent the Kids Help Phone counselling service in a variety of venues, e.g. to volunteers, donors, educational settings, the media, as requested
CANDIDATE REQUIREMENTS:
  • Degree or diploma in applied social service, with preference given to social worker that is eligible for registration with a regulatory body for the Province they are working in
  • Minimum three years of relevant experience in a social service sector
  • Demonstrated experience in counselling and crisis intervention (telephone counselling preferred)
  • Excellent communication skills, with the ability to create and maintain trusting relationships with youth as they define themselves
  • The ability to engage clients in non-judgemental problem solving
  • The ability to analyze situations, make appropriate decisions concerning clients’ needs and provide appropriate therapeutic service
  • Fluently bilingual in English and French for bilingual positions
  • Knowledge of laws and services directly impacting the lives of children and youth in Canada
THE APPLICATION PROCESS:
If you are inspired by helping to meet the quickly evolving needs of young people in Canada today and are ready to contribute to a dynamic organization dedicated to improving their mental health and well-being, please visit https://workforcenow.adp.com/jobs/apply/posting.html?client=KIDSHELP&lang=en_CA, open the posting and click the “Apply” button in the top right corner of the page. Please attach a single file with your resume and cover letter titled: lastname_firstname_counsellorREMOTEAlberta

This posting will close on Sunday, April 14, 2019, but interviews will start as soon as we have qualified candidates.

For more information about Kids Help Phone, please visit our website at http://org.kidshelpphone.ca

Accredited member, Imagine Canada Standards Program. Scent free environment.

Kids Help Phone is committed to an inclusive, equitable and accessible workplace. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, and others who respect and reflect the diversity of service users.